Customer Service/Inside sales

Bay Central Printing; Union City (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Company parties

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Job summary

Bay Central Printing is seeking an inside sales support role to assist the sales team. The candidate should communicate concepts clearly, write crisply in emails, and manage customer inquiries in a fast-paced environment.

Qualifications include high school graduate, excellent customer service, and strong written and verbal communication. Experience with a CRM and social media is a plus; bilingual Spanish is a huge plus.

Qualifications

• Knowledge of Microsoft Word, Outlook and Excel.
• Excellent customer service skills, verbal and written communication.
• Ability to work under production deadlines and be a team player.

Responsibilities

• Provide assistance to our sales person by attending in-house daily meetings.
• Answer incoming emails and phone calls; write succinct emails with a great phone manner.
• Update CRM records and follow up with customers promptly.
• Keep comprehensive, accurate notes and tasks.

Skills

MS Word

MS Outlook

Excel

Customer service

Communication

Time management

Research

Independent work

Social media

Spanish bilingual

Education

High school diploma / GED

Tools

CRM software

Job description

Benefits:

• 401(k)
• Bonus based on performance
• Company parties
• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off

We are a commercial printing company with offices in east and south bay. We are looking for someone who has talent and is witty: can think on their feet/someone who has ambition and wants to learn. Of course having business sales experience is preferred but what is important to us is talent and the willingness to learn, we will invest the time to teach you if you invest the time to learn.

Quality over quantity/ loyalty, dedication, perseverance and a high moral is what we pride ourselves in. We expect the same in you.

We are looking to help our inside sales person. Years of experience are not the requirement but the ability to communicate concepts with clarity and simplicity is. The candidate must have

Requirements

• Knowledge of Microsoft Word, Microsoft Outlook, and Excel
• Minimum high school graduate or G.E.D equivalent
• Excellent customer service skills, exceptional verbal and written communication skills, work under production deadline, reliable and a good team player with a professional, friendly tone
• A great researcher: be able to quickly and accurately determine key information about people and companies
• Excellent time-management, ability to manage deadlines
• Smart and self-reliant, able to read emails, understand and reply accordingly
• Ability to work independently and find the best solutions for a problem
• Must be able to handle our clients in a professional manner
• Detail-oriented, excellent attention to detail and accurate
• Self-starter and very organized
• Internet savvy and deep knowledge of social media
• Good interpersonal and listening skills
• Ability to work without direct supervision, flexibility and creativity
• A great note taker, fast, comprehensive, accurate notes
• Have a good attitude and outgoing personality
• Bilingual in Spanish a huge plus

Duties include;

• Providing assistance to our sales person by attending in house daily meetings
• Answering incoming emails and phone calls, and ability to write succinct, crisp emails and a great phone manner Answering questions about in house orders and providing assistance with orders.
• Updating CRM records and following up with customers in a timely manner
• Keep comprehensive, accurate and up-to-date notes and tasks