Inside Sales/Customer Service/Outreach Center Coordinator

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC; El Monte (CA); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Career Growth Opportunities

Community Impact

Job summary

PARENT EDUCATION BRIDGE FOR STUDENT ACHIEVEMENT FOUNDATION LLC is looking for an Outreach Sales Coordinator in South El Monte, California. The ideal candidate will have inside sales experience and be adept at managing inbound and outbound customer calls. Responsibilities include identifying customer needs, providing solutions, and ensuring excellent customer service. Candidates should have strong communication skills, knowledge of CRM programs, and a high school diploma, with opportunities for advancement and competitive compensation available.

Qualifications

• Previous experience in a call center or inside sales is preferred.
• Must be result oriented and thrive in a fast-paced environment.
• Ability to manage multiple tasks simultaneously with high organization.

Responsibilities

• Place outbound calls and receive inbound calls.
• Identify customer needs and provide suitable solutions.
• Document all customer interactions diligently.

Skills

Phone communication skills

Active listening

Time management

Customer service techniques

Education

High school diploma/GED

Tools

Customer Relationship Management (CRM) programs

Job description

OUTREACH SALES COORDINATOR IN OUR OFFICE LOCATED IN SOUTH EL MONTE

Benefits

• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Competitive Compensation + productivity bonus
• Career Growth Opportunities
• Community Impact

Job Summary

We are seeking a friendly and professional with Inside Sales experience to join our team. In this role, you will take inbound and outbound calls, communicate with customers to identify their needs, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly and computer savvy.

Responsibilities

• Place outbound calls and receive inbound calls
• Identify the reason for the customer’s call, collect relevant information, and provide solutions
• Refer to premade scripts for a variety of customer service topics
• Upsell products and services when appropriate
• Use best practices in customer service techniques to develop rapport and build relationships with customers
• Document all customer interactions
• Attend training to maintain up-to-date skills and knowledge

Qualifications

• High school diploma/GED
• Previous experience as a call center representative, or inside sales representative, or a similar role is preferred
• Must be result oriented. This is a high-paced environment.
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Familiarity with Customer Relationship Management (CRM) programs
• Ability to work well under pressure
• Highly organized with the ability to prioritize projects and manage time effectively