Inside Sales and Customer Service Representative

AlphaGraphics - US605; Carmel (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Competitive salary

Opportunity for advancement

Training & development

Job summary

A leading printing and design company is seeking an Inside Sales and Customer Service Representative in Carmel, Indiana. The ideal candidate will handle customer inquiries, manage orders, and resolve conflicts. A strong background in customer service and the print industry is preferred. This role not only helps maintain client satisfaction but also contributes to the growth of small businesses and consumers. Join a supportive team environment and utilize your problem-solving skills to make a meaningful impact.

Qualifications

• Previous experience in the print industry or graphics is highly preferred.
• Experience in conducting customer needs assessments and measuring customer satisfaction.
• Ability to build and maintain strong relationships with customers.
• Excellent written and verbal communication for customer interactions.
• Critical thinking to evaluate solutions and resolve issues.
• Willingness to collaborate to help customers and colleagues achieve goals.

Responsibilities

• Serve as the primary internal representative of the organization.
• Handle incoming customer calls for quotes, orders, and inquiries.
• Maintain high level of client satisfaction by building strong relationships.
• Attract new customers by answering questions and suggesting solutions.
• Communicate customer requirements to the support team per policy.
• Assist walk-in traffic with orders, payment, and processing.
• Direct customers to the correct department for project needs and ensure timely resolutions.
• Document client interactions and solutions in internal systems.
• Provide clear product information, including updates and features.
• Maintain high client satisfaction by building strong relationships.
• Stay updated on company products, services, and policies.

Skills

Customer Service Skills

Communication Skills

Problem-Solving

Relationship Building

Collaborative Attitude

Collaborative mindset

Job description

Benefits:

• Competitive salary
• Opportunity for advancement
• Training & development

Company Overview:

As an established leader in the Printing, Design, and Shipping industries, our mission is to partner with small businesses and consumers to provide high-quality solutions that simplify their lives. We are passionate about delivering exceptional products and services while fostering strong relationships within our community.

We are seeking a detail-oriented and customer-focused Inside Sales and Customer Service Representative to join our team. This role serves as a crucial point of contact for customers, handling inquiries, estimates, orders, and conflict resolution with professionalism and expertise. The ideal candidate will have experience in the print or graphics industry and a passion for delivering top-notch customer experiences while generating inside sales.

Key Responsibilities:

• Serve as the primary internal representative of the organization, promoting our expertise in products, services, and capabilities.
• Handle incoming customer calls for quotes, orders, and inquiries.
• Reactivate relationships with inactive customers by sharing special deals and offers.
• Attract new customers by answering product and service questions and suggesting additional solutions.
• Communicate customer requirements to the support team in accordance with company policies.
• Assist walk‑in traffic with order redemption, payment, and processing.
• Direct customers to the correct department for project‑related needs and ensure timely resolutions.
• Document client interactions, inquiries, complaints, and solutions using internal systems.
• Provide clear and accurate product and service information to customers, including new updates or functionalities.
• Maintain high level of client satisfaction by building strong and meaningful relationships.
• Stay updated on company products, services, and policies to ensure accurate and helpful information is always provided.

Qualifications:

• Industry Expertise: Previous experience in the print industry or graphics is highly preferred.
• Customer Service Skills: Experience in conducting customer needs assessments, meeting quality standards for service, and measuring customer satisfaction.
• Relationship Building: Ability to build and maintain strong relationships with customers and teammates.
• Communication Skills: Strong written and verbal communication skills to effectively interact with customers and team members.
• Problem‑Solving: Critical thinking skills to evaluate alternative solutions and identify the best approaches for resolving customer issues.
• Collaborative Attitude: A desire to continuously look for ways to help both customers and teammates meet their goals.

Why Join Us?

Becoming part of our team means working in a supportive environment where your problem‑solving skills and customer‑first approach will make a real difference. Your efforts will directly contribute to our mission of making life easier for small businesses and consumers, while growing your expertise in an established and thriving industry.