Inside Sales & Service Representative

Hajoca Corporation in; Casper (WY); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

Hajoca Corporation in Casper, WY seeks an Inside Sales & Service Representative to drive sales, service customers, and grow relationships. You will process orders, assist walk-in customers, and act as a trusted advisor to existing clients.

The role requires at least 1 year in customer service or inside sales, comfort with MS Office, and strong communication. A proactive, team-oriented approach is valued as you support profit center activities.

Qualifikationen

• 1 year of experience in customer service or inside sales; contractor sales preferred.
• Knowledge of products sold in the Profit Center preferred.
• Proficiency with MS Office to communicate via email, maintain weekly sales plans, call reports, and customer files.
• Strong communication, listening skills, and product knowledge to upsell or cross-sell.

Aufgaben

• Meet or exceed the sales targets established by your Manager.
• Work with the Profit Center Manager to establish revenue and margin targets.
• Accurately process Sales Orders and Bids generated through telephone sales transactions.
• Assist customers who pick up their order at our Profit Center.
• Find innovative ways to grow sales with existing customers and become their trusted advisor.
• Generate sales leads that develop into new customers.
• Identify opportunities for value-added services and articulate our solutions.
• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.
• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.
• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.
• Successfully complete required safety and compliance training programs as assigned.
• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

Kenntnisse

Customer service

Inside sales

Relationship building

Lead generation

Telephone communication

Upselling

Cross selling

Problem solving

Data analysis

Tools

Microsoft Office

Jobbeschreibung

Do you take pride in providing an excellent customer experience? Are you outgoing, knowledgeable, and service-oriented? Do you have the determination to close sales and build lasting relationships with new and existing customers? If so, we’d like you to join our team as an Inside Sales & Service Representative.

About the Role:

• Meet or exceed the sales targets established by your Manager.

• Work with the Profit Center Manager to establish revenue and margin targets.

• Accurately process Sales Orders and Bids generated through telephone sales transactions.

• Assist customers who pick up their order at our Profit Center.

• Find innovative ways to grow sales with existing customers and become their trusted advisor.

• Generate sales leads that develop into new customers.

• Identify opportunities for value-added services and articulate our solutions.

• Investigate and resolve customer problems, address pricing deductions and material returns timely and in accordance with Company policy and procedure, and follow up to ensure resolution and customer satisfaction.

• Support Counter and Outside Sales activities and all Profit Center activities as part of our Profit Center team.

• Communicate to the Profit Center Manager and Credit Manager any changes in a customer’s business that might cause a credit risk.

• Successfully complete required safety and compliance training programs as assigned.

• Perform other reasonably related duties as assigned by immediate supervisor and other management as required.

About You:

• 1 year of experience in customer service or inside sales; contractor sales preferred.

• Knowledge of products sold in the Profit Center preferred.

Our ideal candidate will also:

• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain weekly sales plans, call reports, and customer contact files, and to analyze customer data.

• Demonstrateoutstanding customer service, telephone/verbal communication, and generous listening skills.

• Demonstrate product knowledge to answer customer questions and identify opportunities to upsell or cross sell.

• Build influential relationships and trust with customers and vendors through open and interactive communication.

• Be able to ask probing questions to understand customer needs, overcome objections by recommending profitable solutions, explain our value-added services, and ask for the order and close the sale.

• Be able to build positive working relationships and inspire teamwork with co-workers.

• Be able to learn and operate the computer related systems used to process orders.

• Be able to learn to operate warehouse material-handling equipment.

• Read, write, speak, and understand English.

• Be able to add, subtract, multiply, and divide, using whole numbers, common fractions, and decimals.