Customer Service Specialist II - Mon-Fri Day Shift + Benefits

McLane Company, Inc; Kissimmee (FL); On-site; USD 23,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

FSA/HSA

Company-paid life insurance

Vacation and sick leave from day one

Paid holidays after 90 days

401(k) Profit Sharing

Pet insurance

Parental leave

Employee assistance programs

Discount programs

Tuition reimbursement

Job summary

McLane Company, Inc is seeking a Customer Service Representative II in Kissimmee, FL to handle non-routine customer issues and deliver accurate, timely information. You will support a reliable communication network for customers and help build strong business relationships.

Responsibilities include monitoring reporting, researching inquiries, maintaining files, and training customers on business applications to maximize company value.

Qualifications

• 2+ years of customer service experience.
• Ability to type 45 wpm and perform 10-key by touch.
• Strong verbal and written communication skills, and organization and planning.
• Proficiency with Microsoft Office applications.
• Ability to read, write, and understand English at work level and safety standards.

Responsibilities

• Monitor customer reporting; communicate critical issues.
• Research and respond to customer inquiries.
• Maintain customer files to ensure up-to-date information.
• Manage customer requests for assistance, information, and issue resolution.
• Provide accurate and consistent responses to customer concerns and questions, taking immediate action to ensure customer needs are met.
• Maintain regular communication with decision makers within customer organizations.
• Train customers on various business applications to maximize company value to the organization.
• Analyze and respond to various customer requests involving store level and group level information.
• Respond to various customer requests and needs.
• Answer inquiries by phone, email, and internet response.
• Perform other duties as needed or assigned by supervisor.
• Other duties may be assigned.

Skills

Customer service

Typing 45 wpm

10-key by touch

Verbal and written communication

Organization and planning

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

McLane Company, Inc is seeking a Customer Service Representative II in Kissimmee, FL to handle non-routine customer issues and deliver accurate, timely information. You will support a reliable communication network for customers and help build strong business relationships.

Responsibilities include monitoring reporting, researching inquiries, maintaining files, and training customers on business applications to maximize company value.