Customer Service & Front Desk Specialist — Flexible Hours

Ashley Furniture Industries; Modesto (CA); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Extended health, dental benefits

Vision insurance

Employee Discount 10%–30%

Life/Disability Insurance

401K

Paid Time Off

Zusammenfassung

Ashley Furniture Industries is seeking a Customer Service Representative to be the friendly front-line ambassador for our stores. You will greet customers, process sales orders, manage customer accounts, handle cash, and assist with various office functions to support store operations.

The role emphasizes delivering excellent service, resolving issues, and maintaining accurate paperwork. Mechanical duties include using POS systems and retail software, with opportunities for growth within

Qualifikationen

• Legally authorized to work in the US.
• At least 18 years old.
• High school diploma or equivalent.
• 1 year of customer service, office, and/or administrative experience preferred.

Aufgaben

• Front Desk & Customer Service: Greet all customers in a warm, professional manner representing Ashley's brand image.
• Sales Order Support: Assist with processing sales orders accurately and efficiently, ensuring all required documentation is complete, and proper approvals are obtained before finalizing transactions.
• Customer Account Management: Process customer credit applications, assist with financing arrangements, and maintain accurate customer account information in retail management systems.
• Cash Handling & Financial Procedures: Follow established cash handling procedures, process payments accurately, and reconcile transactions according to company policies under Office Manager supervision.
• Customer Issue Resolution: Address customer inquiries and concerns professionally, escalating complex issues to Management as appropriate while following up to ensure resolution.
• Audit & Compliance Assistance: Support Management with operational audits, inventory processes, and compliance checks by gathering required documentation and verifying accuracy of paperwork.
• Reporting & Documentation: Maintain accurate records, prepare routine reports, and ensure all sales and office paperwork is properly completed and filed according to company standards.
• Team Collaboration: Work cooperatively with sales team, merchandising personnel, and other store associates to ensure seamless customer experience and efficient store operations.
• Technology & Systems: Utilize point-of-sale systems, retail management software, Microsoft Office Suite, and other business tools to perform job duties efficiently and accurately.
• Complete any additional tasks as assigned by management

Kenntnisse

Customer service

Microsoft Office

Cash handling

Teamwork

Ausbildung

High school diploma

Tools

Point-of-sale systems

Retail management software

Jobbeschreibung

Ashley Furniture Industries is seeking a Customer Service Representative to be the friendly front-line ambassador for our stores. You will greet customers, process sales orders, manage customer accounts, handle cash, and assist with various office functions to support store operations.

The role emphasizes delivering excellent service, resolving issues, and maintaining accurate paperwork. Mechanical duties include using POS systems and retail software, with opportunities for growth within