Part-Time Customer Service Pro — Furniture Store

Ashley Furniture HomeStore; Avon (MA); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan

Paid Vacation, Holidays & PTO

Employee Discounts on Furniture, Matt—

Job summary

Ashley Furniture HomeStore is seeking a friendly Customer Service Representative to support customers in-store and over the phone, helping ensure orders are processed accurately from purchase through delivery.

The role emphasizes problem-solving, organization, and teamwork in a fast-paced retail setting, with potential evening, weekend, and holiday shifts. Join Regency Management Services' growing team focused on delivering exceptional customer experiences.

Qualifications

• High school diploma or GED required.
• Strong customer service and interpersonal skills.
• Excellent verbal and listening skills.
• Strong computer skills, including Microsoft Outlook, Word, and Excel.
• Ability to handle cash and basic math.
• Bilingual skills are a plus.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Enter customer orders accurately into the company system.
• Process customer payments and ensure transactions are correctly applied.
• Answer incoming calls and respond to customer questions promptly and professionally.
• Schedule customer deliveries accurately and conveniently.
• Maintain open orders and communicate order and delivery updates to customers.
• Research and resolve customer questions or concerns with professionalism and empathy.
• Complete daily reports and required office tasks.
• Support showroom operations, including displays, tagging, and maintaining a customer-friendly environment.
• Work closely with sales and office team members to support an exceptional customer experience.
• Assist the Office Manager with additional responsibilities as needed.

Skills

Customer service

Interpersonal skills

Verbal communication

Listening skills

Microsoft Outlook

Microsoft Word

Microsoft Excel

Education

High school diploma or GED

Tools

Outlook

Word

Excel

Job description

Ashley Furniture HomeStore is seeking a friendly Customer Service Representative to support customers in-store and over the phone, helping ensure orders are processed accurately from purchase through delivery.

The role emphasizes problem-solving, organization, and teamwork in a fast-paced retail setting, with potential evening, weekend, and holiday shifts. Join Regency Management Services' growing team focused on delivering exceptional customer experiences.