Customer Experience & Sales Support Specialist

Ashley Furniture Industries; Fresno (CA); Vor Ort; USD 25.000 - 30.000; Vollzeit

Benefits dieser Stelle

Employee Discount 10% - 30%

Health, Dental, Vision Insurance

Life/Disability Insurance

Flex Spending Account

401K

Paid Time off

Zusammenfassung

Ashley Furniture Industries is seeking a Customer Service Representative to serve as the frontline ambassador in a store setting. You will handle customer interactions, sales orders, and account information while supporting store operations.

Join a team focused on quality service, accurate documentation, and collaborative problem solving. The role requires flexible hours including weekends and holidays, with opportunities for growth within Ashley’s expansive retail network.

Qualifikationen

• 1 year of customer service, office, and/or administrative experience preferred.
• Legally authorized to work in the US.
• Ability to work flexible hours, including weekends and holidays; rotation for store opening/closing responsibilities.

Aufgaben

• Front Desk & Customer Service: greet customers professionally in person, over the phone, and by email.
• Sales Order Support: assist with processing sales orders and required documentation.
• Customer Account Management: process credit applications and maintain customer information in the retail system.
• Cash Handling & Financial Procedures: follow cash handling procedures and reconcile transactions under supervision.
• Customer Issue Resolution: address inquiries, escalate complex issues, and follow up to ensure resolution.
• Audit & Compliance Assistance: support audits and accuracy of paperwork.

Kenntnisse

Customer service

Administrative experience

Teamwork

Attendance reliability

Ausbildung

High school diploma or equivalent

Tools

Microsoft Office Suite

Jobbeschreibung

Ashley Furniture Industries is seeking a Customer Service Representative to serve as the frontline ambassador in a store setting. You will handle customer interactions, sales orders, and account information while supporting store operations.

Join a team focused on quality service, accurate documentation, and collaborative problem solving. The role requires flexible hours including weekends and holidays, with opportunities for growth within Ashley’s expansive retail network.