Customer Experience Associate — Front Desk & Sales Support

Ashley Furniture co.; Atlanta (GA); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Employee Discount

Extended health, dental, and vision

Life/Disability Insurance

401K

Paid Time off

Flex Spending Account

Job summary

Ashley Furniture is seeking a Customer Service Representative to be the frontline ambassador for the store, delivering exceptional service across in-person, phone, and email interactions. You will process sales orders, manage customer accounts, and support cash handling and office procedures with accuracy.

The role emphasizes customer relations, teamwork, and use of POS systems and retail software, with opportunities to contribute to store operations and reporting.

Qualifications

• Legally authorized to work in the US.
• High school diploma or equivalent.
• 1 year of customer service/office experience preferred.
• Ability to work flexible hours including weekends and holidays.

Responsibilities

• Greet customers in a warm, professional manner and represent Ashley’s brand.
• Process sales orders accurately and obtain required approvals.
• Manage customer credit applications and financing arrangements.
• Follow cash handling procedures and reconcile transactions under supervision.
• Address customer inquiries and escalate complex issues when needed.
• Assist with operational audits, inventory, and paperwork verification.

Skills

Customer Service

Microsoft Office

Communication

Teamwork

Flexibility

Education

High school diploma or equivalent

Tools

POS systems

Retail management software

Office Suite

Job description

Ashley Furniture is seeking a Customer Service Representative to be the frontline ambassador for the store, delivering exceptional service across in-person, phone, and email interactions. You will process sales orders, manage customer accounts, and support cash handling and office procedures with accuracy.

The role emphasizes customer relations, teamwork, and use of POS systems and retail software, with opportunities to contribute to store operations and reporting.