Customer Service & Financial Solutions Associate

Community Choice Financial Family of Brands; Shreveport (LA); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

On-the-job training

Learning modules

Cross-brand training

Leadership program

Career advancement

Educational reimbursement

Medical insurance

401(k) match

Life Insurance

Disability insurance

Dental coverage

Vision coverage

Employee assistance

Discount marketplace

Paid time off

Casual dress code

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Shreveport, LA. In this role, you will help customers with transactions like check cashing and money transfers, while delivering a high-quality in-store experience.

You will receive hands-on training, cross-brand opportunities, and benefits as part of a growing, community-focused organization. This entry-level position offers clear pathways to advancement.

Qualifications

• High school diploma or equivalent.
• Strong communication skills, both written and verbal.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with POS systems and Microsoft Office.
• Must be at least 18 years old (19 in Alabama).
• Background checks are required and conducted.
• Able to meet the physical demands of a retail setting.

Responsibilities

• Cultivate relationships with customers to drive repeat business.
• Review, validate, and process customer transactions accurately.
• Offer personalized financial services that fit customers' needs.
• Enter customer information into the POS system with precision.
• Engage in daily call campaigns to build new business.
• Assist in account management and collections by handling payments and appointments.
• Attend in-store events and participate in community activities.
• Maintain store appearance and cleanliness to enhance customer experience.
• Follow security protocols and company policies; stay compliant with laws.
• Engage in ongoing training and adapt to product and process changes.
• Maintain a full-time in-person schedule, including weekends (40 hours/week).

Skills

Communication

Data entry

POS systems

Microsoft Office

Education

High school diploma or equivalent

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative in Shreveport, LA. In this role, you will help customers with transactions like check cashing and money transfers, while delivering a high-quality in-store experience.

You will receive hands-on training, cross-brand opportunities, and benefits as part of a growing, community-focused organization. This entry-level position offers clear pathways to advancement.