Customer Service Champion | Growth, Training & Perks

CCF Family of Brands; Shreveport (LA); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand opportunities

Key Holder Program

Job summary

Speedy Cash in Shreveport, LA is seeking a Customer Service Representative to help customers access financial solutions and process transactions, delivering an in-store experience that builds trust and repeat business.

This entry-level role offers hands-on training, growth across 11 brands, and a comprehensive benefits package, while maintaining a full-time, in-person schedule in a dynamic retail environment.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing.

Skills

Communication

Attention to detail

Data entry

POS system

Microsoft Office

Education

High school diploma or equivalent

Job description

Speedy Cash in Shreveport, LA is seeking a Customer Service Representative to help customers access financial solutions and process transactions, delivering an in-store experience that builds trust and repeat business.

This entry-level role offers hands-on training, growth across 11 brands, and a comprehensive benefits package, while maintaining a full-time, in-person schedule in a dynamic retail environment.