In-Store Customer Service & Payments Pro

Community Choice Financial Family of Brands; Alpharetta (GA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Key Holder Program

Career advancement opportunities

Educational reimbursement

Medical insurance options

401(k) with company match

Life and AD&D insurance

Voluntary benefits package (dental, ;,

Job summary

Community Choice Financial Family of Brands is seeking a Customer Service Representative to assist customers in-store with transactions such as check cashing, money transfers, and payments. You will deliver friendly, accurate service while developing product knowledge and cross-brand experience across our eleven brands.

Training and development are emphasized to support long-term growth. You will work full-time in a fast-paced retail environment, with a 40-hour schedule including weekends.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and accurate data entry.
• Proficiency with phones, POS system, Microsoft Office.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday.
• Background check required in accordance with law.
• Ability to meet physical demands (standing up to 90% of time, move up to 25 pounds).

Responsibilities

• Connect with customers to cultivate lasting relationships and drive repeat business.
• Review, validate, and process customer transactions accurately.
• Maximize customer success by offering tailored financial services.
• Enter and maintain customer information precisely into a POS system.
• Build new business by completing daily call campaigns.
• Assist in account management and collections by accepting payments and scheduling appointments.

Skills

High school diploma or equivalent

Excellent verbal and written customer-

Meticulous data entry accuracy

Phone, POS system proficiency

18+ age requirement

Valid driver's license and auto ins.

Background check compliance

Physical stamina (standing, 25 lbs)

Customer service mindset

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is seeking a Customer Service Representative to assist customers in-store with transactions such as check cashing, money transfers, and payments. You will deliver friendly, accurate service while developing product knowledge and cross-brand experience across our eleven brands.

Training and development are emphasized to support long-term growth. You will work full-time in a fast-paced retail environment, with a 40-hour schedule including weekends.