Customer Experience Associate - Career Growth & Training

CCF Family of Brands; Atlanta (GA); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training across 11 brands

Leadership development via Key Holder

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) and Roth 401(k) match

Life and AD&D insurance

Voluntary benefits assortment

Employee assistance program

Discount marketplace access

Paid time off starting at 12 days

Job summary

The Community Choice Financial® Family of Brands is hiring a Customer Service Representative to engage customers and process transactions in-store. You’ll receive hands-on training, contribute to cross-brand initiatives, and grow within a fast-paced environment.

We offer comprehensive benefits, paid time off, and a clear path to leadership as you help customers access financial solutions with care and accuracy.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Meticulous attention to detail and data entry accuracy.
• Proficiency with phones, POS, Microsoft Office, and computer systems.
• Must be at least 18 years old (19 in Alabama).
• Valid driver's license and auto insurance.
• Background check required.
• Able to stand for long periods and move up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships.
• Review, validate, and process customer transactions with accuracy.
• Enter and maintain customer information into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Maintain store appearance and meet cleanliness standards.
• Uphold compliance with laws and company policies.
• Attend in-store and community events.
• Full-time in-person schedule including weekends.

Skills

Customer relationship development

Data entry accuracy

Multitasking

Cash handling

Education

High School Diploma or Equivalent

Tools

POS System

Microsoft Office

Job description

The Community Choice Financial® Family of Brands is hiring a Customer Service Representative to engage customers and process transactions in-store. You’ll receive hands-on training, contribute to cross-brand initiatives, and grow within a fast-paced environment.

We offer comprehensive benefits, paid time off, and a clear path to leadership as you help customers access financial solutions with care and accuracy.