Customer Service & Payments Specialist

Community Choice Financial Family of Brands; Baton Rouge (LA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Paid training

Learning modules & development

Cross-brand mobility

Key Holder program

Career advancement

Educational reimbursement

Medical insurance options

401(k) with company match

Life & AD&D insurance

Voluntary benefits

Mental health resources & EAP

Discount marketplace

Paid time off (12 days first year)

Casual dress code

Job summary

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Baton Rouge, LA. You will assist customers with transactions, provide friendly in-store service, and help connect people with financial solutions when they need them most.

You’ll receive hands-on training, coaching, and opportunities for advancement in a fast-paced, community-focused environment. This role emphasizes accuracy, compliance, and a strong customer-first approach.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet physical demands including standing, lifting up to 25 pounds, and operating keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Perform duties outside the office as needed, including on-site vehicle appraisals and community events.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold cash handling and security procedures as needed.
• Engage in ongoing training and stay current on product and process changes.

Skills

Verbal communication

Written communication

Attention to detail

POS proficiency

Microsoft Office

Data entry

Customer service

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Community Choice Financial Family of Brands is hiring a Customer Service Representative in Baton Rouge, LA. You will assist customers with transactions, provide friendly in-store service, and help connect people with financial solutions when they need them most.

You’ll receive hands-on training, coaching, and opportunities for advancement in a fast-paced, community-focused environment. This role emphasizes accuracy, compliance, and a strong customer-first approach.