End-User IT Service Engineer (VIP Support)

Worldwide TechServices; Mounds View (MN); On-site; USD 55,000 - 75,000; Full time

Job summary

A technology services provider in Mounds View is seeking a Customer Service Engineer to perform troubleshooting and repair activities for various technology products in an end-user environment. The ideal candidate will have a technical school certification and 2-4 years of relevant experience, as well as excellent communication skills. Responsibilities include supporting clients and installing new equipment while ensuring high levels of customer satisfaction. A+ certification is desired.

Qualifications

• 2-4 years of relevant experience in a customer support role.
• Technical school certification or equivalent experience.
• Knowledge of ITIL methodologies.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide support to VIP clients.
• Respond to change management requests.
• Perform Install/Move/Add or Change (IMAC) activities.
• Communicate proactively with end-users regarding repairs.

Skills

Communication skills

Problem-solving skills

Customer service skills

Technical skills for PC and peripherals

Ability to lift equipment (up to 50 lbs)

Education

Technical school certification or equivalent experience (2-4 years)

A+ certification

Tools

Repair kit

Job description

A technology services provider in Mounds View is seeking a Customer Service Engineer to perform troubleshooting and repair activities for various technology products in an end-user environment. The ideal candidate will have a technical school certification and 2-4 years of relevant experience, as well as excellent communication skills. Responsibilities include supporting clients and installing new equipment while ensuring high levels of customer satisfaction. A+ certification is desired.