Customer Experience Engineer

Worldwide TechServices; Andover (MA); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading technology service provider in Massachusetts seeks a Customer Service Engineer to deliver technical support in an end-user computing environment. Responsibilities include troubleshooting, repair, and desktop support for clients, including VIPs. The ideal candidate should possess relevant experience, preferably have A+ certification, and demonstrate excellent communication skills. Join a dynamic team focused on customer satisfaction and service excellence.

Qualifications

• 2-4 years of relevant experience in technology-based products.
• A+ certification is desired.
• Knowledge of relevant software and hardware systems.

Responsibilities

• Perform troubleshooting and repair activities in an end-user environment.
• Provide desktop support for client identified VIPs.
• Respond to change management requests including installations.

Skills

Communication skills

Customer-facing skills

Ability to follow instructions

Repair kit ownership

Interpersonal skills

Education

Technical school certification or equivalent experience

Job description

A leading technology service provider in Massachusetts seeks a Customer Service Engineer to deliver technical support in an end-user computing environment. Responsibilities include troubleshooting, repair, and desktop support for clients, including VIPs. The ideal candidate should possess relevant experience, preferably have A+ certification, and demonstrate excellent communication skills. Join a dynamic team focused on customer satisfaction and service excellence.