End-User IT Support Engineer

Kentro; Oklahoma City (OK); On-site; USD 50,000 - 80,000; Full time

Benefits offered by this job

Paid time off

Health care benefits

401(k) plan with employer match

Job summary

A dynamic support services company is seeking a Customer Service Engineer to provide critical support for VA‑ESOM contracts in Oklahoma City. The successful candidate will be responsible for the installation, maintenance, and troubleshooting of computer systems and delivering comprehensive technical support. Ideal candidates should have a degree or equivalent experience, and 2 years in IT support. This position includes benefits and opportunities for professional development.

Qualifications

• Bachelor’s degree in computer science, electronics engineering, or related discipline, or 8 years of relevant experience may replace the education requirement.
• Minimum 2 years of experience in IT Technical Support, Help Desk, or System Administration.
• Must be able to meet the physical requirements listed in the job description.

Responsibilities

• Support the Government with the installation, maintenance, testing, and troubleshooting of computer systems and equipment, ensuring optimal operation and user satisfaction.
• Assist in delivering both remote and desk‑side technical support, responding to IT support tickets.
• Aid in setting up and maintaining user accounts and responding to customer requests.

Job description

A dynamic support services company is seeking a Customer Service Engineer to provide critical support for VA‑ESOM contracts in Oklahoma City. The successful candidate will be responsible for the installation, maintenance, and troubleshooting of computer systems and delivering comprehensive technical support. Ideal candidates should have a degree or equivalent experience, and 2 years in IT support. This position includes benefits and opportunities for professional development.