Customer Service & E‑Commerce Team Lead

Whole Foods Market; Nashville (TN); On-site; USD 35,000 - 59,000; Full time

Benefits offered by this job

Store discount

Paid time off

Financial wellness

Health & wellness programs

Job summary

Whole Foods Market is seeking a Team Leader to oversee Customer Service & E-Commerce at the Nashville store. You will be responsible for the checkout experience, online orders, and pickup, while driving safety, efficiency, and team performance.

You will lead associates and supervisors, develop staff, and ensure adherence to health and safety standards; flexible, data-driven leadership is essential.

Qualifications

• Retail experience with leadership responsibility.
• Ability to work overtime during peak seasons and year-round as needed.
• Strong ownership and accountability for team performance.

Responsibilities

• Delivers outstanding customer experience and coaches the team.
• Balances in-store service with online order fulfillment.
• Monitors customer flow and assigns service tasks accordingly.
• Manages staffing and labor budget to meet store needs.
• Maintains safety, quality, and regulatory compliance.
• Hires, develops and evaluates team members; manages separations.
• Collaborates with store leadership and delivery partners.

Skills

Task management

Labor utilization

Performance analysis

Communication

Interpersonal skills

Team leadership

Training

Inventory management

Email proficiency

Retail systems

Tools

Microsoft Office

Retail dashboards

Job description

Whole Foods Market is seeking a Team Leader to oversee Customer Service & E-Commerce at the Nashville store. You will be responsible for the checkout experience, online orders, and pickup, while driving safety, efficiency, and team performance.

You will lead associates and supervisors, develop staff, and ensure adherence to health and safety standards; flexible, data-driven leadership is essential.