Customer Service & E‑Commerce Team Lead

Whole Foods Market, Inc; Florida; On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Job summary

Whole Foods Market, Inc. is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, ensuring a strong checkout experience, efficient grocery delivery and pickup, and safe, productive store operations in Florida.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and 1P/3P partners to deliver outstanding service while upholding health and safety standards.

Qualifications

• Retail experience with supervisory responsibilities (18+ months with 6+ months in a lead role).
• Ability to lift up to 50 lbs and perform physical tasks in a fast-paced store.

Responsibilities

• Delivers outstanding customer experience; holds Team Members accountable for service.
• Balances in-store service with online order processing and pickup/delivery.
• Monitors customer flow; assigns service and online order tasks.
• Keeps schedule aligned with in-store needs, online capacity, and labor budget.
• Stays aware of competitors and industry trends impacting store performance.
• Responds to customer questions/concerns promptly and effectively.
• Coaches and motivates Team Members to maintain high performance.
• Maintains safety, security, and cleanliness in the workspace and equipment.

Skills

Task management

Labor utilization

Performance metrics

Communication skills

Teamwork

Coach/mentoring

Decision making

Email & Office apps

Retail systems

Tools

Microsoft Office

Retail systems

Job description

Whole Foods Market, Inc. is seeking an Associate Team Leader to support the Team Leader in Customer Service & E-Commerce programs, ensuring a strong checkout experience, efficient grocery delivery and pickup, and safe, productive store operations in Florida.

You will monitor performance metrics, coach Team Members, and collaborate with store leadership and 1P/3P partners to deliver outstanding service while upholding health and safety standards.