Customer Experience & E‑Commerce Team Leader

Whole Foods Market, Inc; Florida; On-site; USD 28,000 - 48,000; Full time

Benefits offered by this job

Whole Benefits

Store discount

Paid time off

Health & wellness support

Job summary

Whole Foods Market in Florida is hiring an Associate Team Leader to support the Team Leader in executing Customer Service and E-Commerce programs, overseeing checkout, and grocery delivery and pickup operations. You will monitor performance metrics, manage daily capacity, and drive process improvements across the store while ensuring safety and regulatory compliance.

You will develop Team Members, participate in hiring activities, and promote Whole Benefits and store programs in alignment with

Qualifications

• 18+ months retail experience with 6+ months supervisory experience.

Responsibilities

• Delivers outstanding customer experience and holds Team Members accountable for service.
• Establishes balance between in-store customer service and online orders.
• Monitors in-store and online customer flow and assigns tasks accordingly.
• Keeps an eye on schedule to meet customer needs and online order capacity.
• Keeps knowledge of competitors and industry trends up to date.
• Responds effectively to customer questions and concerns.
• Collaborates with department leaders and store leadership and partners (1P/3P).
• Fosters a positive environment with teamwork and morale.
• Maintains safety and security standards for Team Members.

Skills

Task management

Labor utilization

Root cause analysis

Communication

Teamwork

Mentoring

Leadership

Office software

Retail dashboards

Tools

Microsoft Office

Retail dashboards

Job description

Whole Foods Market in Florida is hiring an Associate Team Leader to support the Team Leader in executing Customer Service and E-Commerce programs, overseeing checkout, and grocery delivery and pickup operations. You will monitor performance metrics, manage daily capacity, and drive process improvements across the store while ensuring safety and regulatory compliance.

You will develop Team Members, participate in hiring activities, and promote Whole Benefits and store programs in alignment with