Customer Service Representative/Dispatcher

Intermountain Home Services, LLC.; Meridian (ID); On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

Paid medical

Vision plan

Dental plan

HSA options

401(k) matching

PTO & holidays

Job summary

Masters Plumbing is seeking a Customer Service Representative/Dispatcher to be the voice of our company, answer questions, book appointments, and keep our service teams moving. If you’re energetic, confident, and organized, you’ll help ensure every customer feels taken care of.

You’ll balance customer service with scheduling, sales opportunities, and teamwork, supporting technicians and delivering a great customer experience.

Qualifications

• 1–2 years of customer service, call center, office, or administrative experience.
• Experience in the home-services industry is a plus
• Strong communication and active listening skills
• Comfortable talking with customers on the phone
• Strong computer and organizational skills
• Ability to multitask and stay calm when things get busy
• Experience with ServiceTitan or another CRM systems is a plus

Responsibilities

• Answer incoming calls and emails with confidence, professionalism, and a friendly attitude
• Schedule and confirm appointments across multiple home-service brands
• Listen to customers, understand what they need, and find solutions quickly
• Help manage urgent customer needs and service concerns
• Coordinate with dispatchers, technicians, and leadership to keep appointments running smoothly
• Accurately enter and update customer information in CRM
• Follow up on missed appointments, service issues, and customer feedback
• Have an “always say YES” mentality—look for every opportunity to help the customer and book the job
• Make outbound calls when inbound call volume is slower to help keep our teams busy
• Educate customers on maintenance plans and confidently present solutions that make sense for their homes and businesses
• Help create an experience that makes customers want to call us again

Skills

Customer service

Phone communication

Active listening

CRM entry

Scheduling

Multitasking

Teamwork

Reliability

Tools

ServiceTitan

CRM systems

Scheduling software

Job description

Job Type

Full-time

Description Love People? Love Problem-Solving? Let’s Talk. Are you the person who can turn a frustrated customer into a happy one? Do you thrive when the phone is ringing, the schedule is moving, and there’s always something to tackle?

Masters Plumbing is looking for a Customer Service Representative/Dispatcher who is energetic, confident, and organized, and ready to make things happen. You’ll be the voice of our company and the first impression our customers experience. You’ll answer questions, book appointments, keep our service teams moving, and make sure every customer feels taken care of.

If you’re competitive, upbeat, solution-oriented, and have an I’ll figure it out attitude, you may be exactly who we’re looking for.

Your Schedule Monday–Friday

• Training: 8:00 AM–4:30 PM
• After training: 8-hour shift between the hours of 7:30 AM–5:30 PM

What You Will Be Doing Every day is different, but your mission is simple: take care of the customer and keep the team moving.

• Answer incoming calls and emails with confidence, professionalism, and a friendly attitude
• Schedule and confirm appointments across multiple home-service brands
• Listen to customers, understand what they need, and find solutions quickly
• Help manage urgent customer needs and service concerns
• Coordinate with dispatchers, technicians, and leadership to keep appointments running smoothly
• Accurately enter and update customer information in CRM
• Follow up on missed appointments, service issues, and customer feedback
• Have an “always say YES” mentality—look for every opportunity to help the customer and book the job
• Make outbound calls when inbound call volume is slower to help keep our teams busy
• Educate customers on maintenance plans and confidently present solutions that make sense for their homes and businesses
• Help create an experience that makes customers want to call us again

You’re helping drive the business. A great Customer Service Representative/Dispatcher knows how to balance customer service, scheduling, sales opportunities, and teamwork. You’ll play an important role in keeping our technicians productive and our customers happy.

What We Are Looking For You don’t need to know everything on day one. We’re looking for someone with the right attitude, work ethic, and personality .

• 1–2 years of customer service, call center, office, or administrative experience
• Experience in the home-services industry is a plus
• Strong communication and active listening skills
• Comfortable talking with customers on the phone
• Strong computer and organizational skills
• Ability to multitask and stay calm when things get busy
• Comfortable learning new technology and systems
• Experience with ServiceTitan or another CRM/scheduling system is a plus
• Reliable, accountable, and ready to be part of a team
• A positive, competitive, “let’s get it done” attitude
• Ability to pass a background check and drug screening

You Might Be a Great Fit If… You’re Someone Who

• Likes to win
• Enjoys talking to people
• Doesn’t get rattled when things get busy
• Takes ownership instead of making excuses
• Looks for solutions instead of problems
• Gets satisfaction from helping people
• Understands that every phone call is an opportunity

Why work for us? Benefits That Support The Whole You

• Paid medical for employees, with affordable family options
• Vision and dental plans with low premiums
• HSA and copay plan choices
• 401(k) with competitive matching: 100% up to 3%, 50% from 3–5%
• PTO and 6 paid holidays

Pay Up to $26/hr depending on experience.

Take care of our customers. Take care of our people. Get better every day. We’re growing, and that creates opportunities for people who want to grow with us.

You won’t just be filling a seat—you’ll be joining a team that is helping shape the future of home services.

Ready to Make an Impact? If you’re hungry, driven, customer-focused, and ready to bring your energy to a team that expects a lot and supports you along the way, we want to meet you. Masters Plumbing is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or any other non-merit factor.

Salary Description

Up to $26/hr depending on Exp