Service Center Dispatcher

Air Comfort, Inc; California (MO); On-site; USD 40,000 - 55,000; Full time

Job summary

A plumbing service provider is seeking a Service Center Dispatcher in California. This office-based role involves coordinating and scheduling plumbing service calls, managing technician assignments, and ensuring effective communication between customers and technicians. Candidates should have strong organizational skills, experience with service scheduling software like Service Titan, and excellent communication skills. A proficiency in handling multiple tasks in a fast-paced environment is key to ensuring efficient service delivery.

Qualifications

• Strong organizational skills to maintain accurate records.
• Excellent communication for customer interactions and scheduling.
• Ability to operate in a fast-paced office environment.

Responsibilities

• Schedule and dispatch plumbing technicians for service calls.
• Manage customer service inquiries and follow-ups.
• Track job progress and maintain accurate service records.

Skills

Strong organizational and scheduling skills

Excellent phone and communication skills

Ability to multitask in a fast-paced environment

Problem-solving and decision-making ability

Basic computer and dispatch software knowledge

Excellent customer service experience

Strong English communication ability

2-4 years of clerical experience

2-4 years of experience in plumbing, HVAC, or home service dispatching

Knowledge of service scheduling software, Service Titan

Experience coordinating, scheduling and working with field technicians

Tools

Service Titan

Job description

Position Summary

This Service Center Dispatcher supports daily office operations by handling routine administrative tasks, maintaining organized records, and ensuring smooth communication within the company. He/She will work under the direction of the Residential Plumbing Manager and is responsible for coordinating and scheduling plumbing service calls for residential customers. This position serves as the communication hub between customers, technicians, and management to ensure jobs are scheduled efficiently and completed on time. The dispatcher manages daily service schedules, prioritizes calls, and provides excellent customer service.

Key Responsibilities

• Perform data entry and maintain accurate records and filing systems
• Schedule and dispatch plumbing technicians to residential service calls.
• Answer incoming calls from customers and create service work orders.
• Prioritizes service requests and adjust schedules as needed.
• Communicate job details, locations, and customer information to technicians.
• Track technician locations, job progress, and completion times.
• Coordinate same-day and next-day service appointments.
• Maintain accurate service records and job notes in Service Titan software.
• Follow up with customers regarding appointment times and service updates.
• Work with the service manager to optimize technician routes and productivity.
• Assist with customer concerns and service inquiries.
• Memorize and uphold our company Mission Statement and Core Values.

Required Skills

• Strong organizational and scheduling skills
• Excellent phone and communication skills
• Ability to multitask in a fast-paced environment
• Problem-solving and decision-making ability
• Basic computer and dispatch software knowledge
• Excellent customer service experience
• Strong English communicationability, including legible handwriting
• 2-4 years of clerical experience
• 2-4 years of experience in plumbing, HVAC, or home service dispatching
• Knowledge of service scheduling software, Service Titan - A Must!
• Experience coordinating, scheduling and working with field technicians

Work Environment

• Office-based position
• Fast-paced service environment with frequent phone communication
• Regular coordination with technicians in the field