Plumbing Dispatch Maestro: Schedule, Support, Service

Hendrix Heating & Cooling; Wando (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Weekly pay

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

IRA options

Paid birthday off

Paid holidays

PTO accrual from day one

Paid parental leave

Paid training and development

Employee referral bonus program

Career advancement opportunities

Job summary

C&C Myers Heating, Cooling, Plumbing & Electric is seeking a motivated Dispatcher to coordinate service appointments, manage technician schedules, and respond to customer inquiries. You will ensure efficient daily operations and maintain clear communication with customers and field staff.

The ideal candidate has 2+ years of dispatching and customer service experience, strong Microsoft Office skills, and a proven ability to work under pressure in a fast-paced environment.

Qualifications

• Minimum of 2 years of dispatching experience.
• Minimum of 2 years of customer service experience.
• Proficiency with Microsoft Office Suite.
• Excellent verbal and written communication skills.
• Strong organizational, time management, and multitasking abilities.
• Exceptional customer service skills with the ability to handle escalated customer concerns professionally.
• Strong problem-solving skills and the ability to perform effectively under pressure.
• High attention to detail and accuracy.
• Ability to work independently and collaboratively within a team environment.
• Familiarity with the Greater Charleston service area.
• Flexibility to work varying shifts, including evenings and weekends when business needs require.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency, technician availability, skill set, and geographic location.
• Monitor technician schedules throughout the day and make adjustments as needed to maximize efficiency and productivity.
• Receive and respond to customer inquiries, service requests, and complaints via phone, email, and other communication channels.
• Provide customers with service availability, estimated arrival times, and updates regarding delays or schedule changes.
• Follow up with customers after service completion to ensure satisfaction and address any additional concerns.
• Maintain consistent communication with customers regarding the status of their service appointments.
• Coordinate emergency service requests and dispatch technicians promptly to meet customer needs.
• Maintain accurate records of customer interactions, technician activities, work orders, and service requests.
• Enter and update information within the company's dispatching and customer management systems.
• Generate and distribute reports related to service performance, technician productivity, and customer satisfaction.
• Collaborate closely with technicians, customer service representatives, and management to ensure smooth day-to-day operations.
• Resolve scheduling conflicts and customer concerns in a professional and timely manner.
• Adhere to all company policies, procedures, and safety standards.

Skills

Dispatching

Customer Service

Microsoft Office

Communication

Time Management

Problem Solving

Attention to Detail

Team Collaboration

Greater Charleston Area

Tools

ServiceTitan

FieldEdge

Job description

C&C Myers Heating, Cooling, Plumbing & Electric is seeking a motivated Dispatcher to coordinate service appointments, manage technician schedules, and respond to customer inquiries. You will ensure efficient daily operations and maintain clear communication with customers and field staff.

The ideal candidate has 2+ years of dispatching and customer service experience, strong Microsoft Office skills, and a proven ability to work under pressure in a fast-paced environment.