Customer Service & Dispatch Specialist

Vortex Colorado, LLC; Houston (TX); On-site; USD 24,796 - 30,307; Full time

Benefits offered by this job

Health benefits

401K match

Paid holidays

Paid time off

Job summary

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, providing excellent service, answering inquiries, and coordinating service visits from our Houston service center. You will handle phone and email requests, document interactions in our CRM, dispatch technicians, and develop product knowledge to offer accurate information about our door solutions.

This full-time role offers an hourly wage based on experience, with opportunities for growth in

Qualifications

• 1–3 years of customer service or administrative experience.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Interact with customers by phone and email courteously, addressing inquiries and offering service assistance.
• Identify needs, provide solutions, schedule services, and escalate complex issues to management.
• Maintain detailed records of customer interactions in the CRM.

Skills

Customer service

Communication

Problem-solving

Attention to detail

Education

High school diploma (AA/BA preferred)

Tools

CRM software

Microsoft Office

Job description

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, providing excellent service, answering inquiries, and coordinating service visits from our Houston service center. You will handle phone and email requests, document interactions in our CRM, dispatch technicians, and develop product knowledge to offer accurate information about our door solutions.

This full-time role offers an hourly wage based on experience, with opportunities for growth in