Customer Service & Dispatch Specialist

Vortex Doors; Houston (TX); On-site; USD 22,041 - 30,307; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

PTO

Job summary

Vortex Doors is seeking a customer service representative to be the first point of contact for customers in our Houston service center. You will provide exceptional service, resolve inquiries, and ensure a positive experience for commercial and industrial clients.

Responsibilities include answering calls and emails, dispatching service teams, maintaining accurate records in the CRM, and developing product knowledge to support customers.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• One (1) – three (3) years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.

Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Skills

Customer service

Communication

Problem solving

Data entry

Teamwork

Education

High school diploma

AA/BA preferred

Tools

CRM software

Microsoft Office

Job description

Vortex Doors is seeking a customer service representative to be the first point of contact for customers in our Houston service center. You will provide exceptional service, resolve inquiries, and ensure a positive experience for commercial and industrial clients.

Responsibilities include answering calls and emails, dispatching service teams, maintaining accurate records in the CRM, and developing product knowledge to support customers.