Customer Care & Dispatch Specialist (In-Office)

Vortex Doors; Centennial (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Hourly salary based on experience

Career Advancement opportunities

Positive Work Environment

Recognitions and Rewards

Comprehensive health benefits, 401K

Job summary

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door installation & repair company, is seeking a dedicated and customer‑focused individual to join our team as Customer Service Representative. You will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.

In this office-based role, you will handle customer interactions by phone and email, document interactions in

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1-3 years of customer service experience, or administrative background preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment and prioritize tasks.
• Patience, empathy, and a customer-centric mindset.
• Ability to work effectively in a team and handle high-stress situations with professionalism.
• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Skills

Customer service

Communication

Problem solving

Data entry

Teamwork

Empathy

Multitasking

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM software

Microsoft Office

Job description

Vortex Doors, America’s highest quality and most customer‑centric commercial and industrial door installation & repair company, is seeking a dedicated and customer‑focused individual to join our team as Customer Service Representative. You will be the first point of contact for our customers, providing exceptional service, resolving inquiries, and ensuring a positive customer experience.

In this office-based role, you will handle customer interactions by phone and email, document interactions in