Customer Care & Dispatch Specialist

Vortex Doors; Phoenix (AZ); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K match

Paid holidays & PTO

Job summary

Vortex Doors, headquartered in Phoenix, AZ, seeks a Customer Service Representative to be the first point of contact for customers, delivering exceptional service and resolving inquiries to ensure a positive experience.

The role involves phone and email communication, problem-solving, coordinating service dispatches, and maintaining accurate records in our CRM, with opportunities for career growth and competitive benefits.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service or administrative background.
• Excellent communication and interpersonal skills.
• Proficiency with CRM systems and Microsoft Office.

Responsibilities

• Interact with customers via phone and email in a professional and courteous manner.
• Identify needs, provide solutions, schedule services, and escalate complex issues.
• Maintain detailed records of customer interactions in our CRM.
• Dispatch vehicles and personnel to meet requests, considering location and urgency.
• Develop product knowledge to provide accurate information to customers.

Skills

Excellent communication

Interpersonal skills

Problem-solving

Data entry accuracy

Customer-centric mindset

Teamwork & stress management

CRM software proficiency

Microsoft Office

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office

Customer service software

Job description

Vortex Doors, headquartered in Phoenix, AZ, seeks a Customer Service Representative to be the first point of contact for customers, delivering exceptional service and resolving inquiries to ensure a positive experience.

The role involves phone and email communication, problem-solving, coordinating service dispatches, and maintaining accurate records in our CRM, with opportunities for career growth and competitive benefits.