Customer Service & Dispatch Specialist

Vortex Colorado, LLC; Austin (TX); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

Paid time off

Job summary

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, delivering exceptional service and resolving inquiries. You will handle calls and emails, document interactions, and escalate complex issues as needed.

The role requires 1–3 years in customer service or administrative work, with strong communication, data entry, and CRM skills. Office-based, full-time, with benefits and a supportive team environment.

Qualifications

• 1–3 years of customer service experience or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data entry accuracy.
• Ability to work in a fast-paced environment and prioritize tasks.

Responsibilities

• Interact with customers via phone and email in a professional, courteous manner.
• Identify needs, provide information, and offer service assistance.
• Document customer interactions and resolutions in the CRM.
• Dispatch vehicles and coordinated personnel to satisfy requests.
• Develop product knowledge to provide accurate information.
• Assist with collections and follow-up on payments when needed.

Skills

Customer service

Communication

Problem-solving

Data entry

CRM systems

Microsoft Office

Education

High school diploma

AA/BA preferred

Tools

CRM systems

Microsoft Office Suite

Job description

Vortex Doors is seeking a Customer Service Representative to be the first point of contact for customers, delivering exceptional service and resolving inquiries. You will handle calls and emails, document interactions, and escalate complex issues as needed.

The role requires 1–3 years in customer service or administrative work, with strong communication, data entry, and CRM skills. Office-based, full-time, with benefits and a supportive team environment.