In-Office Customer Support & Dispatch Specialist

Vortex Doors; Houston (TX); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Hourly salary based on experience

Positive work environment

In-office role

Job summary

Vortex Doors in Houston, TX seeks a Temporary Customer Service Representative to be the first point of contact for customers, handling inquiries by phone and email and delivering exceptional service in a fast-paced office environment.

You will coordinate service dispatches, document interactions, and build product knowledge to resolve issues quickly while maintaining accurate records. Prior CS experience and strong communication are preferred; this is a temporary, in-office role.

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience, or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Customer Interaction: Interact with customers via phone and email in a professional and courteous manner, addressing inquiries, providing information, and offering service assistance.
• Problem-Solving: Identify and analyze customer needs, providing creative solutions when necessary, scheduling the appropriate services, and escalating complex issues to the appropriate management team member.
• Documentation: Maintain detailed and accurate records of customer interactions, inquiries, and resolutions in our customer management system.
• Dispatching: Efficiently dispatch vehicles and coordinated personnel to meet customer requests, considering factors like location, urgency, and availability and routed to customer sites.
• Product Knowledge: Develop an understanding of our products and door services to provide accurate information to customers.

Skills

Customer service

Communication skills

Problem-solving

Administrative experience

Education

High school diploma or equivalent

AA/BA preferred

Job description

Vortex Doors in Houston, TX seeks a Temporary Customer Service Representative to be the first point of contact for customers, handling inquiries by phone and email and delivering exceptional service in a fast-paced office environment.

You will coordinate service dispatches, document interactions, and build product knowledge to resolve issues quickly while maintaining accurate records. Prior CS experience and strong communication are preferred; this is a temporary, in-office role.