Customer Service & Dispatch Coordinator

Vortex Doors; Lenexa (KS); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Health benefits

401K match

8 company paid holidays

PTO

Job summary

Vortex Doors in Lenexa, KS is seeking a Customer Service Representative who will be the first point of contact for our customers, providing courteous service and coordinating service needs with the dispatch team. You will resolve inquiries, document interactions in our CRM, and support our technicians with accurate information while maintaining a fast-paced, professional, customer-centric approach.

This role offers a stable daytime schedule, competitive hourly pay, health benefits, and

Qualifications

• High school diploma or equivalent; AA/BA preferred.
• 1–3 years of customer service experience or administrative background.
• Excellent communication and interpersonal skills.
• Strong problem-solving and data-entry accuracy.
• Proficient with CRM systems and MS Office.

Responsibilities

• Interact with customers via phone and email professionally.
• Identify customer needs, provide solutions, and schedule services.
• Maintain accurate records of interactions in the CRM.
• Dispatch vehicles and personnel to meet requests and deadlines.
• Develop product/service knowledge to offer accurate information.

Skills

Customer service

Communication

Problem-solving

Data entry

CRM

MS Office

Teamwork

Education

High school diploma or equivalent

AA/BA preferred

Tools

CRM systems

Microsoft Office

Job description

Vortex Doors in Lenexa, KS is seeking a Customer Service Representative who will be the first point of contact for our customers, providing courteous service and coordinating service needs with the dispatch team. You will resolve inquiries, document interactions in our CRM, and support our technicians with accurate information while maintaining a fast-paced, professional, customer-centric approach.

This role offers a stable daytime schedule, competitive hourly pay, health benefits, and