Customer Service Desk Specialist

Von Maur, Inc.; Belleville (WI); On-site; USD 18,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store customer experience and support multiple service areas. This role involves greeting customers, handling phone inquiries, managing charge accounts, and processing purchases and shipments.

The position requires on-site availability for day, evening, and weekend shifts, with competitive wages and generous benefits including a merchandise discount and a 401(k) plan.

Responsibilities

• Greet customers warmly and contribute to a positive customer experience.
• Answer a multi-line telephone and direct customers appropriately.
• Manage customer charge accounts: open accounts, accept payments, answer questions.
• Prepare, box, and wrap purchases and online orders for shipment.
• Handle service counter and store cash; prepare bank deposits.
• Keep the department clean and organized.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Phone handling

Cash handling

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to enhance the in-store customer experience and support multiple service areas. This role involves greeting customers, handling phone inquiries, managing charge accounts, and processing purchases and shipments.

The position requires on-site availability for day, evening, and weekend shifts, with competitive wages and generous benefits including a merchandise discount and a 401(k) plan.