Customer Experience Counter Specialist

Von Maur, Inc.; Town of Prairie du Sac (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected with information and support for customers.

You will greet customers, manage phone inquiries, open and manage charge accounts, and prepare purchases for shipment while maintaining an organized counter. The role requires on-site availability for day, evening, and weekend shifts, with generous benefits and discount options as part of our focus on total well-being and career growth within a family-owned

Qualifications

• Provide friendly, professional customer service to shoppers.
• Answer multi-line telephone professionally and direct inquiries.
• Handle customer charge accounts and payments accurately.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Skills

Customer service

Cash handling

Phone etiquette

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help keep the store connected with information and support for customers.

You will greet customers, manage phone inquiries, open and manage charge accounts, and prepare purchases for shipment while maintaining an organized counter. The role requires on-site availability for day, evening, and weekend shifts, with generous benefits and discount options as part of our focus on total well-being and career growth within a family-owned