Customer Experience Counter Specialist

Von Maur, Inc.; Town of Sun Prairie (WI); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to help customers at the counter, greet visitors, provide information, and ensure a smooth shopping experience in a fast-paced department.

You will handle phone inquiries, assist with charge accounts, prepare purchases for shipment, and help maintain a neat, organized counter. On-site shifts include day, evening, and weekend hours, with opportunities for growth within the company.

Responsibilities

• Own the customer experience – greet people sincerely, be friendly and thank every customer
• Answer a multi-line telephone – assist customers or direct them to the appropriate area
• Provide customer charge account services, including opening accounts, accepting payments, and answering customer questions
• Prepare, box, and wrap customer purchases and online orders for shipment
• Calculate service counter and store cash work - prepare bank deposits
• Maintain a clean and organized department
• Be available to work on-site for day, evening, and weekend shifts

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to help customers at the counter, greet visitors, provide information, and ensure a smooth shopping experience in a fast-paced department.

You will handle phone inquiries, assist with charge accounts, prepare purchases for shipment, and help maintain a neat, organized counter. On-site shifts include day, evening, and weekend hours, with opportunities for growth within the company.