Customer Experience Counter Specialist

Von Maur, Inc.; Town of Ridgeway (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Competitive wages

Generous merchandise discount

Comprehensive benefits

401(k) retirement plan

No extended holiday hours

Promote from within philosophy

Job summary

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with customers and provide reliable information and support. In this fast-paced department, you will impact several areas of our store services.

You will greet customers, handle a multi-line phone, assist with charge accounts, and prepare purchases for shipment. The role requires on-site availability for day, evening, and weekend shifts, with a focus on maintaining a clean, organized department and promoting from

Qualifications

• Provide excellent customer service and answer questions to resolve issues.
• Handle multi-line telephone and direct customers to the right area.
• Process charge accounts, accept payments, and answer customer questions.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work, including deposits.

Responsibilities

• Own the customer experience—greet customers, be friendly, and thank every customer.
• Answer a multi-line telephone and direct customers appropriately.
• Provide charge account services and process payments.
• Prepare, box, and wrap customer purchases and online orders for shipment.
• Calculate service counter and store cash work, including deposits.
• Maintain a clean and organized department.
• Be available to work on-site for day, evening, and weekend shifts.

Skills

Customer service

Cash handling

Telephone etiquette

Packaging/wrapping

Time management

Tools

POS system

Job description

Von Maur, Inc. is seeking a Customer Service Counter Associate to connect the store with customers and provide reliable information and support. In this fast-paced department, you will impact several areas of our store services.

You will greet customers, handle a multi-line phone, assist with charge accounts, and prepare purchases for shipment. The role requires on-site availability for day, evening, and weekend shifts, with a focus on maintaining a clean, organized department and promoting from