Customer Service & Counter Sales Specialist

Heritage Pool Supply - Byron Center; Byron Township (MI); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) match

Employee stock purchase plan

Paid time off

Medical/dental/vision

Flexible spending accounts

Life insurance

Short-term disability

Long-term disability

Job summary

Heritage Pool Supply - Byron Center is seeking a Counter Sales Associate to deliver courteous customer service and accurate order processing at the Byron Center location. You will engage with customers in person, by phone, and via email while supporting inventory and delivery coordination.

The role requires strong multitasking, basic computer skills, and the ability to lift heavy items. Flexible availability during peak season and a commitment to safety are essential.

Qualifications

• High school diploma or equivalent required.
• Minimum 2 years experience in customer service or sales.
• Experience with POS systems and order entry.
• Ability to lift up to 75 lbs regularly and work in varied environments.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Process and manage customer transactions at the sales counter quickly and accurately.
• Offer product recommendations and pricing information to meet customer needs and increase sales.
• Create detailed sales orders and quotes using measured inputs for cost estimates.
• Coordinate and schedule truck deliveries to ensure timely fulfillment.
• Assist with inventory tasks including cycle counts and receiving/shipping.
• Collaborate with team members to communicate customer needs and special orders.
• Maintain a clean, safe, and organized work environment.

Skills

Customer service

Sales

Order entry

Communication

Multitasking

Physical stamina

Overtime readiness

Education

High school diploma or equivalent

Minimum 2 years relevant work experience

Tools

POS system

Job description

Heritage Pool Supply - Byron Center is seeking a Counter Sales Associate to deliver courteous customer service and accurate order processing at the Byron Center location. You will engage with customers in person, by phone, and via email while supporting inventory and delivery coordination.

The role requires strong multitasking, basic computer skills, and the ability to lift heavy items. Flexible availability during peak season and a commitment to safety are essential.