Counter Sales Specialist

Heritage Pool Supply Group, Inc.; Naples (FL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Weekly pay

Discretionary bonuses

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Job summary

Heritage Pool Supply Group, Inc. in Naples, FL, is seeking a Counter Sales professional to be a primary point of contact for customers. You will handle order entry, provide product recommendations, and coordinate deliveries to support timely projects.

The role requires strong communication, basic computer skills, and the ability to lift up to 75 lbs. Experience with POS systems and a commitment to exceptional service are essential.

Qualifications

• Minimum of 2 years in customer service or sales.
• Ability to process orders accurately and efficiently.
• Experience handling warehousing and delivery coordination is a plus.

Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.
• Other duties as assigned.

Skills

Customer service

Sales

Order entry

Communication

Problem solving

Education

High school diploma or equivalent

Tools

POS system

Computer literacy

Job description

Heritage Pool Supply Group, Inc. in Naples, FL, is seeking a Counter Sales professional to be a primary point of contact for customers. You will handle order entry, provide product recommendations, and coordinate deliveries to support timely projects.

The role requires strong communication, basic computer skills, and the ability to lift up to 75 lbs. Experience with POS systems and a commitment to exceptional service are essential.