Customer Service Associate

Heritage Pool Supply Group, Inc.; Byron Township (MI); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical benefits

Flexible spending accounts

Life insurance

Job summary

Heritage Pool Supply Group, Inc. is seeking a Counter Sales Associate at Heritage Pool Supply - Byron Center, MI. You will handle front-desk transactions, provide product recommendations, manage orders, and coordinate deliveries.

The role requires strong customer service, multitasking, and inventory awareness, with teamwork across warehouse and sales to support timely shipments. The position requires a high school diploma or equivalent and at least 2 years of relevant experience, with

Qualifications

• Minimum of 2 years of relevant work experience.
• High school diploma or equivalent required.
• Experience with customer service or sales roles preferred.
• Proficient in basic computer operations and internet navigation.
• Experience with POS systems and order entry procedures.
• Clear, courteous communication in person, by phone, and email.
• Able to lift up to 75 lbs regularly and 50 lbs repetitively.
• Willing to work overtime during peak season.
• Pass pre-employment drug test.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Process and manage customer transactions at the sales counter.
• Deliver product recommendations and pricing information.
• Create detailed sales orders and quotes using customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Assist in inventory management including cycle counts and receiving.
• Collaborate with management to communicate customer needs and special orders.
• Maintain a clean, organized work environment and promote safety.
• Work with warehouse and sales teams to ensure efficient operations.

Skills

Customer service

Sales

Order entry

POS systems

Communication

Inventory management

Logistics coordination

Team collaboration

Education

High school diploma or equivalent

2 years of relevant work experience

Tools

POS system

Inventory management software

Job description

The Counter Sales Associate role is a key customer touchpoint, responsible for accurate order entry and smooth customer interactions. The position requires strong multitasking skills, including processing orders, maintaining inventory accuracy, and coordinating logistics to support delivery timelines. By demonstrating professionalism, honesty, and respect, this role helps deliver an exceptional customer experience and reinforces the Heritage Family of Companies reputation for quality and reliability.

Key Responsibilities

• Provide exceptional customer service by effectively interacting with clients through phone, email, and in-person consultations, maintaining a courteous and professional demeanor at all times.
• Accurately process and manage customer transactions at the sales counter using the company’s computer system to ensure efficient and precise order fulfillment.
• Deliver expert product recommendations and pricing information, tailoring solutions to meet customer needs and maximizing sales potential.
• Create detailed sales orders and quotes, utilizing customer measurements to estimate material needs and project costs with accuracy.
• Coordinate and schedule truck deliveries with precision, ensuring optimal logistics and customer satisfaction.
• Contribute to inventory management by participating in cycle counts, order picking, staging, replenishment, and shipping/receiving activities.
• Collaborate with management and team members to communicate customer needs and special order material requests, enhancing product offerings and service delivery.
• Maintain a clean and organized work environment, promoting operational efficiency and adherence to safety standards.
• Work collaboratively with warehouse and sales team members to ensure efficient operations and exceptional customer service.
• Maintain clear and effective communication with management and colleagues, executing duties with a focus on organizational goals and customer satisfaction, in alignment with company policies and objectives.

Minimum Qualifications

• Prior experience in a customer service or sales role is preferred; experience in managing customer relationships with a focus on customer satisfaction, retention, and loyalty, ensuring a personalized and positive purchasing experience.
• Proficiency in basic computer operations and internet navigation.
• Experience or familiarity with point-of-sale systems and order entry procedures.
• Demonstrated ability for clear and courteous communication in person, over the phone, and via email.
• Effective problem-solving skills and resourcefulness in responding to customer inquiries and issues.
• Capability to handle physical demands, including lifting up to 75 lbs regularly, and 50 lbs on a repetitive basis.
• Ability to work in varied conditions, including warehouses and outdoor environments.
• Honest, respectful, and courteous demeanor towards all customers and colleagues.
• Willingness and ability to work overtime as needed during the peak season.
• Capability to pass a pre-employment drug test.
• A high school diploma or equivalent is required for the Counter Sales position.
• Minimum of 2 years of relevant work experience.

Job Location

Heritage Pool Supply - Byron Center

539 76th Street SW Byron Center, MI 49315

As an Equal Employment Opportunity (EEO) employer SRS Distribution Inc., including all its subsidiaries, provides job opportunities to qualified individuals without regard to actual or perceived race, color, creed, religion, national origin, sex, gender, age, disability, gender identity, sexual orientation, citizenship status, uniform service, veteran status, marital status, genetic information, physical or mental disability, or any other characteristic in accordance with applicable federal, state, and local EEO laws. If you are an individual with a disability or a disabled veteran and require a reasonable accommodation in applying for any posted position, please contact Human Resources at US: 855.556.3221, or by email to: [e-mail] with the nature of your accommodation request and include the Business name, location and title of the job opening. Please allow one (1) business day for a reply. All employment offers are contingent upon successful completion of a background check and drug screen, as permitted by law.

Competitive weekly/bi-weekly pay, discretionary bonuses, 401(k) with company match, Employee Stock Purchase Plan, paid time off (vacation, sick, volunteer, holidays, birthday, floating), medical/dental/vision, flexible spending accounts, company-paid life and short-term disability, plus optional long-term disability, and additional life insurance. All benefits subject to eligibility.

Should a Candidate be submitted to fill a position by a recruiting or staffing services agency (“Agency”), the Company has no obligation to pay the Agency any fee for submission, offer, placement or any service without a fully executed contract of service covering the engagement.