Counter Sales & Customer Service Champion

Heritage Pool Supply Group, Inc.; Byron Township (MI); On-site; USD 18,000 - 28,000; Full time

Benefits offered by this job

401(k) with company match

Employee Stock Purchase Plan

Paid time off

Medical benefits

Flexible spending accounts

Life insurance

Job summary

Heritage Pool Supply Group, Inc. is seeking a Counter Sales Associate at Heritage Pool Supply - Byron Center, MI. You will handle front-desk transactions, provide product recommendations, manage orders, and coordinate deliveries.

The role requires strong customer service, multitasking, and inventory awareness, with teamwork across warehouse and sales to support timely shipments. The position requires a high school diploma or equivalent and at least 2 years of relevant experience, with

Qualifications

• Minimum of 2 years of relevant work experience.
• High school diploma or equivalent required.
• Experience with customer service or sales roles preferred.
• Proficient in basic computer operations and internet navigation.
• Experience with POS systems and order entry procedures.
• Clear, courteous communication in person, by phone, and email.
• Able to lift up to 75 lbs regularly and 50 lbs repetitively.
• Willing to work overtime during peak season.
• Pass pre-employment drug test.

Responsibilities

• Provide exceptional customer service via phone, email, and in-person interactions.
• Process and manage customer transactions at the sales counter.
• Deliver product recommendations and pricing information.
• Create detailed sales orders and quotes using customer measurements.
• Coordinate and schedule truck deliveries with precision.
• Assist in inventory management including cycle counts and receiving.
• Collaborate with management to communicate customer needs and special orders.
• Maintain a clean, organized work environment and promote safety.
• Work with warehouse and sales teams to ensure efficient operations.

Skills

Customer service

Sales

Order entry

POS systems

Communication

Inventory management

Logistics coordination

Team collaboration

Education

High school diploma or equivalent

2 years of relevant work experience

Tools

POS system

Inventory management software

Job description

Heritage Pool Supply Group, Inc. is seeking a Counter Sales Associate at Heritage Pool Supply - Byron Center, MI. You will handle front-desk transactions, provide product recommendations, manage orders, and coordinate deliveries.

The role requires strong customer service, multitasking, and inventory awareness, with teamwork across warehouse and sales to support timely shipments. The position requires a high school diploma or equivalent and at least 2 years of relevant experience, with