Customer Service Coordinator - Growth & Full-Time

Interior Logic Group, Inc.; Minneapolis (MN); On-site; USD 19,000 - 28,000; Full time

Job summary

Crew2 is seeking a Customer Service Coordinator to join our inbound and outbound call center. You will field customer questions, schedule installations, provide updates, resolve issues, and document interactions to ensure a quality customer experience and strong VOC scores.

The ideal candidate has a high school diploma or GED, strong communication and problem-resolution skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or GED required.
• Strong written and spoken communication skills.
• Experience in call or contact center is preferred.

Responsibilities

• Fields customer questions and concerns in a professional manner.
• Schedules customer installations and provides updates.
• Resolves issues and maintains accurate, well-documented records.
• Performs post-installation follow-ups to ensure customer satisfaction.

Skills

Customer service

Communication

Multitasking

Problem solving

Microsoft Office

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Crew2 is seeking a Customer Service Coordinator to join our inbound and outbound call center. You will field customer questions, schedule installations, provide updates, resolve issues, and document interactions to ensure a quality customer experience and strong VOC scores.

The ideal candidate has a high school diploma or GED, strong communication and problem-resolution skills, and proficiency with Microsoft Office.