Customer Experience & Sales Coordinator

Crew2, Inc; Minneapolis (MN); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Crew2, Inc is hiring a Customer Service Coordinator to deliver a quality customer experience in an inbound/outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

The role may involve developing and qualifying sales leads to support growth. Position offers full-time hours at $17/hr in Minnesota, with a focus on VOC score and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Strong customer service and problem-resolution skills.
• Detail-oriented with high accuracy.
• Team player capable of multitasking.
• Proficiency with Microsoft applications.
• Excellent oral and written communication skills.
• Call center experience is preferred.

Responsibilities

• Fields customer questions and concerns in a professional manner utilizing all resources available.
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented.
• Ensures excellence in service; aware of customer satisfaction metrics and impact on outcomes.
• Provides customers with production and service information; schedules installations.
• Makes post-installation follow-up calls to ensure a delightful installation experience.
• Routes customer calls to the appropriate department or resource.
• Keeps informed of new processes and policies.

Skills

Customer service

Problem solving

Attention to detail

Team player

Microsoft Office

Written and verbal communication

Call center experience

Education

High school diploma or GED

Job description

Crew2, Inc is hiring a Customer Service Coordinator to deliver a quality customer experience in an inbound/outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

The role may involve developing and qualifying sales leads to support growth. Position offers full-time hours at $17/hr in Minnesota, with a focus on VOC score and customer satisfaction.