Customer Service Coordinator — Growth, Benefits & Impact

Vantage Apparel; Hazelton (NJ); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Competitive compensation

Health benefits

401(k) plan

Paid time off

Education reimbursement

Collaborative work environment

Job summary

Vantage Apparel is seeking a Customer Service Coordinator to support the Customer Service team by handling administrative tasks, answering inquiries, and serving as the main contact for customers and Sales Representatives. You will manage hotline calls, review requests, and help maintain efficient operations.

The ideal candidate is organized, detail-oriented, with strong communication and a positive customer‑facing attitude.

Qualifications

• Ability to collaborate effectively with others to support team and organizational goals.
• Communicates clearly and professionally, both verbally and in writing.
• Strong organizational and detail-oriented skills with the ability to manage multiple priorities.
• Strong customer service and interpersonal skills with a professional and positive approach.
• Demonstrate a proactive and forward-thinking approach to daily responsibilities.
• Ability to prioritize responsibilities, follow through on requests, and meet established deadlines.
• Effective problem-solving and active listening skills to address challenges and meet customer needs.
• Knowledge of consumer journey mapping, ensuring a seamless, high-quality customer experience.
• Bilingual English/Spanish skills preferred.

Responsibilities

• Organize and prioritize incoming requests to ensure timely follow-up and resolution.
• Provide Customer Service administrative support, including filing, data entry, and routine office tasks.
• Manage Customer Service Hotline calls, addressing inquiries and routing escalations appropriately.
• Monitor customer emails and assign requests to the appropriate Customer Service Representative for follow-up.
• Review website registration requests, vet prospective customers, establish new accounts in Impress, update VAT information, and initiate welcome communications.
• Prepare credit documentation for management authorization, ensuring accuracy and proper recordkeeping.
• Prepare and distribute President’s Thank You letters accurately and timely.
• Provide occasional order entry support for blank goods orders and service shipments.
• Monitor the returns folder and route requests to the appropriate Customer Service Representative.
• Review FedEx and UPS billing for accuracy and follow-up as needed.
• Coordinate pre-production and swatch photos as required.
• Review and maintain departmental reports to ensure information remains current and accurate.
• Maintain and update Excel drop shipment records.
• Process and maintain customer master data updates.

Skills

Communication

Organizational

Customer service

Problem solving

Active listening

Bilingual English/Spanish

Team collaboration

Multitasking

Education

High School Diploma

Associate degree

Tools

MS Office

Excel

Outlook

PowerPoint

Word

Job description

Vantage Apparel is seeking a Customer Service Coordinator to support the Customer Service team by handling administrative tasks, answering inquiries, and serving as the main contact for customers and Sales Representatives. You will manage hotline calls, review requests, and help maintain efficient operations.

The ideal candidate is organized, detail-oriented, with strong communication and a positive customer‑facing attitude.