Customer Service Coordinator

Crew 2, Inc.; Minneapolis (MN); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental & vision

401(k) match

Disability insurance

Flexible time off

Job summary

Crew 2, Inc. is seeking a Customer Service Coordinator to handle inbound and outbound calls, schedule installations, and resolve inquiries. You will maintain customer records, support sales efforts, and ensure a high level of customer satisfaction across touchpoints.

The role emphasizes accurate documentation, strong communication, and teamwork within a growing company that values growth opportunities and work-life balance.

Qualifications

• High school diploma or GED required.
• Problem resolution and strong customer service skills.
• Detail oriented with high level of accuracy.
• Team player able to multitask.
• Experience with Microsoft applications and call centers is preferred.

Responsibilities

• Handle customer questions professionally utilizing all resources.
• Strive for excellence in customer contact; ensure communications are customer-focused and well documented.
• Monitor VOC and cycle time, and understand the impact of the role on outcomes.
• Provide customers with production and service information.
• Schedule customer installations per established processes.
• Follow up post-installation to ensure a delightful installation experience.
• Route customer calls to the appropriate department or resource.
• Keep informed of new processes and policies.
• Develop, qualify, and promote products and services; record-keeping of customer information.

Skills

Customer service

Problem solving

Attention to detail

Team player

MS Office

Verbal & written communication

Call center experience

Education

High school diploma or GED

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry. Crew2's Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions

• Customer Experience:
  • Fields customer questions and concerns in a professional manner utilizing all resources available
  • Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
  • Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
  • Provides customers with production and service information
  • Schedules customer installations according to established processes
  • Makes post-installation follow up calls ensuring the installation experience was one that delights customers
  • Routes customer calls to appropriate department or resource
  • Keeps informed of new processes and policies
• Product Sales:
  • Fields customer service inquires in a professional manner and determines customer requirements and expectations
  • Develops, qualifies, and effectively promotes products and services
  • Illustrates knowledge of features and benefits of various Crew2 programs
  • Presents pricing, credit, and terms information in accordance with standard procedures
  • Creates a positive customer experience to help generate sales and repeat business
  • Maintains complete and accurate records: Processes customer information accurately and according to process
  • Uses available tools for monitoring and tracking information
• Contact Center Team Partnership:
  • Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Requirements

• High school diploma or GED
• Problem resolution skills and strong customer service skills
• Detail oriented with high level of accuracy
• Team player with the ability to multitask
• Experienced in Microsoft applications
• Excellent oral and written communication skills
• Call or contact center experience is preferred

Position offers full time hours at $17/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

Powered by its award-winning technology platform, Interior Logic Group, Inc. is the largest national provider of interior design and finish solutions to the building industry. Our scalable solutions increase customer profitability, improve construction quality, and reduce cycle times— with our team deeply focused on providing an exceptional customer experience. We provide installation services and supply chain management for a diverse range of single family, multifamily, commercial, and repair and remodel customers. People choose to build their careers at ILG because of our passionate team, company culture, flexible work options, and growth opportunities. We invest in our workforce to help them achieve great things both personally and professionally, offering wide-reaching benefits from healthcare support to financial well-being.

Check out some of our top benefits we have to offer:

• At our company, we believe in supporting your health, your goals, and your future. That’s why we offer a comprehensive benefits package designed with flexibility and well-being in mind: Medical, dental, and vision coverage, including multiple plan options to fit your needs, covering both physical and mental health 401(k) with company match, short- and long-term disability, life insurance, and access to a Flexible time off, 8 paid holidays, and additional leave benefits so you can recharge, rest, and focus on what matters most. Access to supplementary optional benefits, including a company-sponsored weight loss management program and pet insurance

With over 200 locations throughout the United States, including 100+ Design Studios, there are opportunities to learn, grow, and reach your full potential!

For more information about Interior Logic Group, visit www.interiorlogicgroup.com.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.

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