Customer Service Coordinator

Crew2, Inc; Minneapolis (MN); Hybrid; USD 34,000 - 42,000; Full time

Job summary

Crew2, Inc is hiring a Customer Service Coordinator to deliver a quality customer experience in an inbound/outbound call center. You will schedule installations, handle inquiries, provide updates, and maintain accurate records.

The role may involve developing and qualifying sales leads to support growth. Position offers full-time hours at $17/hr in Minnesota, with a focus on VOC score and customer satisfaction.

Qualifications

• High school diploma or GED is required.
• Strong customer service and problem-resolution skills.
• Detail-oriented with high accuracy.
• Team player capable of multitasking.
• Proficiency with Microsoft applications.
• Excellent oral and written communication skills.
• Call center experience is preferred.

Responsibilities

• Fields customer questions and concerns in a professional manner utilizing all resources available.
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented.
• Ensures excellence in service; aware of customer satisfaction metrics and impact on outcomes.
• Provides customers with production and service information; schedules installations.
• Makes post-installation follow-up calls to ensure a delightful installation experience.
• Routes customer calls to the appropriate department or resource.
• Keeps informed of new processes and policies.

Skills

Customer service

Problem solving

Attention to detail

Team player

Microsoft Office

Written and verbal communication

Call center experience

Education

High school diploma or GED

Job description

At Crew2, we know great things happen when talent and opportunity cross paths. We empower our associates to be successful by promoting diversity and teamwork, providing opportunities for growth, and treating each other with dignity and respect. We are always looking for motivated individuals that are excited about jump-starting their careers in a rapidly growing industry.

Crew2's Customer Service Coordinator is responsible for creating a quality customer service experience by interacting with customers in an inbound and outbound call center environment. These duties include, but are not limited to, scheduling, handling customer inquiries, providing updates, making appointments, resolving issues, and maintaining a database. This position may include developing and qualifying sales leads. The customer service coordinator is responsible for ensuring complete customer satisfaction and helping to maintain a Voice of the Customer quality score.

Primary Job Functions:

Customer Experience:

• Fields customer questions and concerns in a professional manner utilizing all resources available
• Strives for excellence in customer contact; ensures that communication with customers is completed and that all correspondence is customer-focused and well documented
• Ensures excellence in service; aware of customer satisfaction (VOC and cycle time) success metrics the impact that this role has on associated outcomes
• Provides customers with production and service information
• Schedules customer installations according to established processes
• Makes post-installation follow up calls ensuring the installation experience was one that delights customers
• Routes customer calls to appropriate department or resource
• Keeps informed of new processes and policies

Product Sales:

• Fields customer service inquires in a professional manner and determines customer requirements and expectations
• Develops, qualifies, and effectively promotes products and services
• Illustrates knowledge of features and benefits of various Crew2 programs
• Presents pricing, credit, and terms information in accordance with standard procedures
• Creates a positive customer experience to help generate sales and repeat business
• Maintains complete and accurate records: Processes customer information accurately and according to process
• Uses available tools for monitoring and tracking information

Contact Center Team Partnership:

• Participates in and supports the Contact Center Service and Sales team in a way that allows people to be their best

Requirements:

• High school diploma or GED
• Problem resolution skills and strong customer service skills
• Detail oriented with high level of accuracy
• Team player with the ability to multitask
• Experienced in Microsoft applications
• Excellent oral and written communication skills
• Call or contact center experience is preferred

Position offers full time hours at $17/hr.

If you value opportunities to grow from within, enjoy great benefits, and appreciate a healthy work-life balance, then there is a place for you here.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, individual with disabilities, veteran status, gender identity or national origin.