Service Coordinator II — Growth, Service & Collaboration

Convergint; Medina (OH); On-site; USD 37,000 - 45,000; Full time

Benefits offered by this job

Medical, Dental & Vision Plan

401K Matching Plan

Tuition reimbursement

Paid Time Off starting at 13 days annu

Job summary

Convergint is seeking a full-time Service Coordinator to handle customer calls professionally and efficiently, coordinating service with technicians and customers. The role emphasizes exceptional service, organization, and teamwork within a dynamic environment.

You will support the service team, manage multiple tasks, and contribute to Convergint being the customer’s first choice for service. The compensation reflects a market hourly rate in a collaborative, equal-opportunity culture.

Qualifications

• Exceptional telephone and personal customer service skills.
• Strong organizational skills and the ability to handle multiple projects.

Responsibilities

• Answer, respond to, and meet the needs of all incoming customer service calls in a timely manner.
• Provide coordination of service with technicians, sub-contractors and customers within designated CTC location.
• May act as a lead, coordinating the work of others, but not a supervisor.

Skills

Customer service

Organization

Communication

Education

College degree or trade school

Tools

Microsoft Outlook

Microsoft Excel

Microsoft Word

Job description

Convergint is seeking a full-time Service Coordinator to handle customer calls professionally and efficiently, coordinating service with technicians and customers. The role emphasizes exceptional service, organization, and teamwork within a dynamic environment.

You will support the service team, manage multiple tasks, and contribute to Convergint being the customer’s first choice for service. The compensation reflects a market hourly rate in a collaborative, equal-opportunity culture.