Customer Service Coordinator

AppleOne Employment Services; Sunnyvale (CA); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Major medical

Dental

Vision

401k

Sick pay

Job summary

AppleOne Employment Services is seeking a Customer Service Coordinator in Sunnyvale, CA for a temp-to-hire role with a nonprofit organization. The position emphasizes in-person, front-facing service and bilingual English-Mandarin communication in a fast-paced environment.

You will greet customers, answer questions, direct them to resources, and support daily service operations while staying active through an 8-hour shift.

Qualifications

• Provide front-facing customer service and assist customers with questions and information.
• Support daily service operations in a fast-paced customer care environment.
• Communicate clearly and professionally with customers and team members.
• Help create a welcoming, organized, and positive customer experience.
• 3 to 5 years of customer service experience preferred.
• Bilingual English and Mandarin skills are required.
• Retail customer service experience is highly relevant for this role.
• Strong interpersonal, verbal communication, and problem-solving skills.
• Ability to stay professional, patient, and helpful during busy periods.
• Comfortable standing, walking, and remaining active throughout an 8-hour shift.
• Reliable, team-oriented, and committed to providing excellent service.

Responsibilities

• Greet customers in a friendly, professional, and welcoming manner.
• Answer customer questions and provide accurate information and resources.
• Deliver excellent in-person customer service in a busy service environment.
• Direct customers to the appropriate areas and support daily service operations.
• Maintain a positive, professional presence while collaborating with team members.
• Stay active, mobile, and engaged throughout an 8-hour shift.

Skills

Bilingual English and Mandarin

Customer service

Communication

Problem-solving

Job description

Job Summary

We are hiring a Customer Service Coordinator for a temp-to-hire opportunity in Sunnyvale, CA, supporting a nonprofit charitable organization in a fast-paced, people-focused environment. This role is a great fit for a bilingual English and Mandarin customer service professional who enjoys face-to-face interaction, staying active throughout the day, and helping customers feel welcomed and supported.

The Customer Service Coordinator will be part of a collaborative team that values professionalism, positive communication, and reliable service. This opportunity offers supportive leadership, a team-oriented culture, and the potential to grow into a long-term position for the right candidate.

Key Responsibilities

• Greet customers in a friendly, professional, and welcoming manner.
• Answer customer questions and provide accurate information and resources.
• Deliver excellent in-person customer service in a busy service environment.
• Direct customers to the appropriate areas and support daily service operations.
• Maintain a positive, professional presence while collaborating with team members.
• Stay active, mobile, and engaged throughout an 8-hour shift.

Compensation and Benefits

• Pay rate: $20.00 to $22.00 per hour.
• Job type: Temp-to-hire.
• Location: Sunnyvale, CA.
• Schedule requirement: Must be comfortable standing and moving throughout an 8-hour shift.
• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

Required Qualifications and Skills

• Provide front-facing customer service and assist customers with questions and information.
• Support daily service operations in a fast-paced customer care environment.
• Communicate clearly and professionally with customers and team members.
• Help create a welcoming, organized, and positive customer experience.
• 3 to 5 years of customer service experience preferred.
• Bilingual English and Mandarin skills are required.
• Retail customer service experience is highly relevant for this role.
• Strong interpersonal, verbal communication, and problem-solving skills.
• Ability to stay professional, patient, and helpful during busy periods.
• Comfortable standing, walking, and remaining active throughout an 8-hour shift.
• Reliable, team-oriented, and committed to providing excellent service.

Preferred Qualifications

• Experience working in a nonprofit, charitable, community service, retail, or high-volume customer-facing environment.
• Ability to quickly learn service procedures, customer resources, and daily operational workflows.
• Positive attitude, strong work ethic, and interest in growing into a long-term role.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.