Customer Service

AppleOne Employment Services; Santa Clara (CA); On-site; USD 28,000 - 29,000; Full time

Job summary

AppleOne Employment Services in Santa Clara, CA is hiring a Customer Service professional for a temp-to-hire role. You will greet customers, answer questions, and deliver a friendly, face-to-face service experience in a fast-paced, team-oriented environment.

The ideal candidate has 3–5 years of retail customer service, strong communication and interpersonal skills, and the ability to stay on your feet and mobile for an 8-hour shift.

Qualifications

• 3–5 years of customer service experience.
• Retail customer service background strongly desired.
• Must be comfortable standing and moving for an 8-hour shift.
• Strong communication and interpersonal skills.

Responsibilities

• Greet customers in a professional, friendly, and welcoming manner.
• Answer customer questions and provide accurate informational resources.
• Deliver excellent face-to-face customer service in a fast-paced setting.
• Assist with directing customers and supporting daily service operations.
• Maintain a positive and professional presence while working as part of a team.
• Stay active and mobile throughout an 8-hour shift.

Skills

Customer Service

Retail Experience

Communication

Teamwork

Mobility

Job description

Job Summary

We are hiring a Customer Service professional for a temp-to-hire opportunity in Santa Clara, CA. This role is ideal for someone with retail customer service experience who enjoys working with people, staying active throughout the day, and being part of a fast-paced, team-oriented environment.

As a Customer Service team member, you will greet customers, answer questions, provide helpful information, and create a positive face-to-face service experience. This opportunity offers a supportive workplace, collaborative team environment, and the potential to grow into a long-term position for the right candidate.

Key Responsibilities

• Greet customers in a professional, friendly, and welcoming manner.
• Answer customer questions and provide accurate informational resources.
• Deliver excellent face-to-face customer service in a fast-paced setting.
• Assist with directing customers and supporting daily service operations.
• Maintain a positive and professional presence while working as part of a team.
• Stay active and mobile throughout an 8-hour shift.

Compensation and Benefits

• Pay rate: $20.00 to $21.00 per hour.
• Job type: Temp-to-hire.
• Location: Santa Clara, CA.
• Shift requirement: Must be comfortable standing and moving throughout an 8-hour shift.

Required Qualifications and Skills

• Provide face-to-face customer service in a professional setting.
• Greet customers, answer questions, and share informational resources.
• Support a fast-paced customer service environment.
• Work collaboratively with team members to create a positive customer experience.
• 3-5 years of customer service experience preferred.
• Retail customer service background strongly desired.
• Strong communication and interpersonal skills.
• Highly customer-service oriented with a professional and helpful attitude.
• Comfortable being on your feet and moving throughout an 8-hour shift.
• Ability to work well as part of a team in a busy environment.

Preferred Qualifications

• Previous experience in retail, front desk, hospitality, guest services, or other face-to-face customer support roles.
• Positive attitude, reliability, and a strong willingness to assist customers.
• Ability to remain professional, patient, and courteous when answering questions or providing information.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.