Customer Service Coordinator

AppleOne Employment Services; Garden Grove (CA); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Health insurance (70% employer contrib

Dental coverage

Vision coverage

Chiropractic coverage

Employer-paid life insurance

Sick time: 40 hours in first year

PTO after 1 year

PTO after 2 years

Job summary

AppleOne is seeking a Customer Service Coordinator in Garden Grove, CA, supporting an off-road automotive brand in customer care and account management. This role suits a dependable, detail-oriented professional with experience in customer service, order processing, account support or administration.

The position offers direct hire, schedule Monday through Friday, 8:00 AM to 4:30 PM, with a 30-minute lunch, 40 hours sick time in year one, PTO after year one and two years, 70% employer medical

Qualifications

• 1–2 years of experience in customer service or related roles.
• Strong verbal and written communication.
• Excellent organizational skills and attention to detail.
• Ability to manage multiple priorities and meet deadlines.
• Proficient with basic computer systems and software.

Responsibilities

• Process customer, dealer, and website orders accurately.
• Coordinate payments, shipments, and logistics with carriers.
• Manage warranty activity and claims workflows.
• Monitor accounts and run weekly statements to ensure timely payments.
• Set up new dealer accounts and verify resale certificates.
• Maintain accurate customer data and respond to internal teams.

Skills

Customer service

Account management

Order processing

Administrative support

Attention to detail

Communication skills

Tools

Zoom

Job description

Job Summary

We are seeking a Customer Service Coordinator for a direct hire opportunity in Garden Grove, CA, supporting an off‑road automotive brand in a customer care and account management capacity. This role is ideal for a dependable, detail‑oriented professional with customer service, order processing, account support, or administrative experience who is looking for a stable, long‑term career path.

Key Responsibilities

• Process fully cast and custom cast sales orders submitted by sales representatives, including website orders.
• Process customer payments, coordinate shipments, and arrange logistics through FedEx and LTL carriers.
• Manage warranty claim activity, including call tags, FedEx claims, and follow‑up with sales representatives.
• Monitor customer accounts, run weekly account statements, and help ensure payments remain current.
• Set up new dealer accounts, verify resale certificates, and support compliance with state nexus requirements.
• Maintain accurate customer and account information in company systems while providing responsive service to customers, sales teams, and internal staff.

Compensation and Benefits

• Pay: $25 per hour.
• Job Type: Direct hire.
• Location: Garden Grove, CA.
• Schedule: Monday through Friday, 8:00 AM to 4:30 PM.
• Lunch: 30‑minute lunch break beginning at noon.
• Sick Time: 40 hours of accrued sick time during the first year of employment.
• PTO: 1 week of PTO after the first year.
• PTO: 2 weeks of PTO after the second year.
• Medical Insurance: 70% employer contribution toward employee medical coverage.
• Additional Coverage: Dental, vision, and chiropractic coverage available.
• Life Insurance: Employer‑paid $10,000 life insurance policy.

Required Qualifications and Skills

• Process customer, dealer, and website orders accurately and efficiently.
• Coordinate payments, shipping, logistics, warranty claims, and account updates.
• Support day‑to‑day account management activity and maintain strong customer relationships.
• Work closely with a remote supervisor using Zoom and other digital communication tools.

- 1 to 2 years of experience in customer service, account management, order processing, administrative support, or a related role.

- Strong verbal and written communication skills.

- Excellent organizational skills with strong attention to detail and accuracy.

- Ability to manage multiple priorities and meet deadlines in a fast‑paced environment.

- Strong computer skills with the ability to learn company systems and processes quickly.

- Professional, dependable, customer‑focused, and committed to long‑term career growth.

- Ability to follow direction, take initiative, and collaborate effectively with internal teams and sales representatives.

Preferred Qualifications

• Experience with shipping coordination, logistics, FedEx, or LTL carrier processes.
• Experience processing warranty claims, call tags, or shipping claims.
• Experience supporting dealer accounts, resale certificate verification, or account setup.
• Automotive, aftermarket, off‑road, manufacturing, or parts industry experience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment‑qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.