Associate CSR

AppleOne Employment Services; Wilmington (DE); On-site; USD 28,000 - 40,000; Full time

Job summary

AppleOne Employment Services is seeking an Associate CSR in Wilmington, DE for a contract assignment supporting domestic customer service in a manufacturing environment. The role emphasizes accurate order fulfillment using SAP-R3 or equivalent systems and requires strong attention to detail with cross-functional collaboration.

You will interact with customers and internal teams across supply chain, finance, and warehouses to resolve issues and drive continuous improvement.

Qualifications

• 1–2 years of relevant customer service experience, preferably beyond call center or retail.
• College degree required.
• SAP-R3 or equivalent system experience including order placement, deliverables, and invoicing.
• Minimum of 6 months to 1 year of SAP experience preferred within order management or customer service operations.

Responsibilities

• Respond to domestic customer inquiries with accurate, professional support throughout the order fulfillment process.
• Enter and manage customer orders using SAP-R3 or equivalent system, including entry, deliverables, documentation, pricing, and invoicing.
• Monitor sales orders, resolve disputes, issue credit and debit memos, and support samples, rebates, and related transactions.
• Collaborate with supply chain, manufacturing, product management, sales, marketing, finance, warehouse, transport, and external customer contacts.
• Support quality process improvement through best practices, training, auditing, and accurate follow-up.
• Maintain awareness of Sarbanes-Oxley 404 compliance requirements as they relate to customer service processes.

Skills

Customer service

Order management

Communication

Multitasking

Attention to detail

Education

Bachelor’s degree

College degree

Tools

SAP-R3

Salesforce.com

SharePoint

Excel

PowerPoint

Word

Job description

Job Summary

We are seeking an Associate CSR for a contract/temporary opportunity in Wilmington, DE, supporting domestic customer service operations within a manufacturing environment. This role is ideal for a detail-oriented customer service professional with SAP-R3 or equivalent order management experience who enjoys working across functions to ensure accurate, timely order fulfillment.

As an Associate CSR, you will serve as a key liaison between customers, internal business teams, manufacturing, supply chain, finance, warehouses, transportation partners, and other stakeholders. This position offers the opportunity to build strong experience in domestic order management, customer issue resolution, quality processes, and systems such as SAP-R3, SharePoint, and Salesforce.com.

This is a strong opportunity for a professional who thrives in a collaborative, fast-paced environment with cross-functional teamwork, process improvement, and exposure to multiple business areas. The role supports high standards for customer satisfaction, compliance, accuracy, and continuous improvement.

Key Responsibilities

• Respond to domestic customer inquiries and provide accurate, professional support throughout the order fulfillment process.
• Enter and manage customer orders using SAP-R3 or an equivalent order management system, including order entry, deliverables, documentation, pricing, and invoicing.
• Monitor sales orders, resolve disputes, issue credit and debit memos, and support samples, rebates, and related customer service transactions.
• Collaborate with supply chain, manufacturing, product management, sales, marketing, finance, warehouse, transportation, and external customer contacts to meet business and customer needs.
• Support quality process improvement through best practices, training, auditing, and accurate follow-up.
• Maintain awareness of Sarbanes-Oxley 404 compliance requirements as they relate to customer service processes.

Compensation and Benefits

• Pay Rate: $24.75 per hour.
• Job Type: Contract/Temporary.
• Location: Wilmington, DE.
• Some travel may be required, but it is expected to be infrequent if needed.

Required Qualifications and Skills

• Support domestic customer service operations and act as a liaison between customers and internal business teams.
• Process and monitor orders through the full order fulfillment cycle using SAP-R3 or an equivalent system.
• Resolve customer service issues, order discrepancies, credits, debits, invoicing questions, and related documentation needs.
• Contribute to quality, compliance, process improvement, and cross-functional communication initiatives.
• 1 to 2 years of relevant customer service experience, preferably beyond call center or retail environments.
• College degree required.
• SAP-R3 or equivalent system experience required, including order placement, deliverables, and invoicing.
• Minimum of 6 months to 1 year of SAP experience preferred within order management or customer service operations.
• Intermediate to advanced Microsoft Office skills, especially Excel, along with PowerPoint and Word.
• Strong phone communication, interpersonal, and customer relationship skills.
• Ability to communicate effectively with CSRs, manufacturing, supply chain, product management, sales, marketing, finance, warehouse, transportation, and external customer contacts.
• Strong organizational skills with accurate follow-up and attention to detail.
• Ability to multitask, manage changing priorities, and work effectively in a fast-paced team environment.
• Demonstrated adaptability, maturity, and professionalism when working with customers, distributors, business teams, and internal partners.
• Ability to identify process improvement opportunities and support change implementation.

Preferred Qualifications

• Bachelor’s degree.
• Previous knowledge of Sales to Cash and Requisition to Pay processes.
• Salesforce.com and SharePoint experience.
• Understanding of inventory management and domestic order fulfillment processes.
• Quality system knowledge or related business experience.
• Project management or change management experience.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.