Customer Service & Call Routing Specialist (Contract)

Us Tech Solutions; Painted Post (NY); On-site; USD 22,000 - 30,000; Full time

Job summary

US Tech Solutions is seeking a Corporate Call Agent for a 12-month contract to manage the corporate switchboard, answer calls, and route to the right employees. The role emphasizes professionalism, confidentiality, and fast-paced service.

You will greet callers, verify needs, transfer calls, and provide basic company information while documenting interactions and adhering to escalation procedures as needed. Strong communication and multitasking are essential.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service or call center preferred.
• Strong verbal communication and interpersonal skills.
• Ability to remain calm and professional in high-volume environments.
• Proficient in basic computer skills including MS Office and email.

Responsibilities

• Answer and manage incoming calls through the corporate switchboard in a courteous, professional, and timely manner.
• Greet callers, verify needs, and determine routing to the appropriate employee, department, or location.
• Transfer calls accurately to internal extensions, external numbers, voicemail, or designated lines.
• Provide basic company information including department contacts, locations, hours, and directions.
• Maintain confidentiality of employee, customer, vendor, and business information.
• Document messages and service requests when required.
• Monitor call queues and meet service-level targets.

Skills

Customer service

Call center experience

Phone etiquette

Multitasking

Microsoft Office

Education

High school diploma

Tools

Cisco Finesse/Webex

Job description

US Tech Solutions is seeking a Corporate Call Agent for a 12-month contract to manage the corporate switchboard, answer calls, and route to the right employees. The role emphasizes professionalism, confidentiality, and fast-paced service.

You will greet callers, verify needs, transfer calls, and provide basic company information while documenting interactions and adhering to escalation procedures as needed. Strong communication and multitasking are essential.