Remote Customer Service Representative

Remote Jobs; El Paso (TX); Remote; USD 34,000 - 52,000; Full time

Job summary

TechOp Solutions is seeking experienced Call Center Representatives to support a government client, provide excellent customer service, and maintain a high level of professionalism. You will answer and track calls, submit reports in government systems, and navigate multiple applications while documenting details accurately.

A 3+ year call center background, a high school diploma, strong communication skills, and a government background check are required.

Qualifications

• 3+ years in a call center.
• High school diploma or equivalent.
• Proven ability to multitask while communicating and inputting data.
• Strong written and verbal communication skills.
• Proficiency with telephony systems, CRMs.
• Proficiency in Microsoft 365, especially Word.
• Experience handling sensitive information.
• Ability to pass a government security background check.

Responsibilities

• Answer and track incoming calls.
• Prepare and submit accurate, detailed reports in government systems.
• Engage and interview callers, applying critical-thinking beyond scripts.
• Navigate multiple systems and applications while documenting information.
• Accurately record details in accordance with procedures.
• Conduct database and open-source research.
• Route and escalate calls appropriately.
• Other duties, as assigned.

Skills

Multitasking

Verbal communication

Written communication

Education

High school diploma

Tools

Telephony systems

CRM systems

Microsoft Word

Microsoft 365

Job description

TechOp Solutions is seeking Call Center Representatives is looking for experienced call center professionals to support our government client, provide excellent customer service, and maintain a high level of professionalism.

Duties:

• Answer and track incoming calls
• Prepare and submit accurate, detailed reports in government systems
• Engage and interview callers in a dynamic environment, applying critical-thinking skills and sound judgment beyond established scripts and decision trees.
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information.
• Accurately record all details in accordance with procedures
• Conduct database and open-source research
• Route and escal**e** calls appropriately
• Other duties, as assigned

Requirements

• 3 +experience in a call center
• High school diploma or equivalent is required
• Proven ability to multitask simultaneously communicating and inputting data
• Strong written and verbal communication skills
• Proficiency with telephony systems, CRMs
• Navigate multiple systems and applications simultaneously while accurately documenting and maintaining information
• Proficiency in Microsoft 365, with particular emphasis on Microsoft Word, including drafting, formatting, editing, reviewing, and finalizing professional reports
• Experience in handling sensitive information
• Ability to pass a government security background check